Open to opportunities

Camilla Spradley

@camillaspradley

Message

I am a customer service professional skilled in problem-solving, retention, and training.

United States

Message

What I'm looking for

I seek a customer-focused role where I can apply my training, retention, technical support, and leadership skills to improve operations and grow within a collaborative team.

I am a personable customer service professional with experience supporting patients, guests, and retail customers across healthcare, hospitality, telecom, and retail environments. I have driven measurable results—contributing to a 70% drop in shoplifting—while managing high volumes of calls and complex case work.

I excel at multitasking, training and developing staff, cash handling, inventory control, and troubleshooting POS and technical issues. I bring empathy, clear communication, and process-oriented problem solving to roles that require both frontline service and team leadership.

Experience

Work history, roles, and key accomplishments

Internet Technical Support Rep

Spectrum

Oct 2021 - Nov 2022 (1 year 1 month)

Provided internet technical support, troubleshooting connectivity and service issues while guiding customers through service changes and billing resolutions.

Technical Support Troubleshooting Customer Service Service Upgrades Billing CRM Escalation Management

Keyholder Manager

Dollar General

Aug 2018 - May 2021 (2 years 9 months)

Managed opening and closing procedures, inventory control, nightly bank deposits, and trained new employees to ensure accurate merchandising and store readiness.

Inventory Management Staff Training Merchandising Nightly Deposits Loss Prevention