Justin Mayes
@justinmayes
Results-driven customer service representative with 8 years of experience.
What I'm looking for
As a dedicated customer service representative with over 8 years of experience, I have honed my skills in delivering exceptional support and service. My journey began at Best Buy, where I excelled in remote customer service, retail sales, and technical installations. I am passionate about enhancing customer satisfaction and have a proven track record of troubleshooting technical issues effectively.
Throughout my career, I have utilized CRM systems to manage customer interactions and ensure timely follow-up. My experience includes providing product recommendations, conducting follow-up communications, and gathering feedback for continuous improvement. I thrive in fast-paced environments and am adept at managing multiple responsibilities while fostering positive customer relationships.
In addition to my customer service expertise, I have a strong technical background, having performed in-home and in-store installations of electronic devices. I take pride in providing technical support and training to customers, ensuring they are satisfied with their purchases. My commitment to excellence is reflected in my achievements and my ability to contribute to team success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Best Buy
Jan 2022 - Jan 2024 (2 years)
Delivered high-quality customer service through phone, email, and chat, handling inquiries, processing orders, and resolving technical issues. Utilized CRM systems to track interactions and ensure timely follow-up, while providing product recommendations and technical support.
Geek Squad Installer
Best Buy
Jan 2021 - Jan 2022 (1 year)
Performed in-home and in-store installations of electronic devices, ensuring proper setup and functionality. Provided technical support and training to customers, maintaining detailed records of installations and service requests.
Best Buy Associate
Best Buy
Jan 2020 - Jan 2021 (1 year)
Provided outstanding customer service by assisting with product selection and addressing concerns in a fast-paced retail environment. Demonstrated knowledge of electronics to effectively communicate product features and processed transactions using POS systems.
Education
Degrees, certifications, and relevant coursework
Global Leadership Academy
2022 - 2024
Central Piedmont Community College
Associate of Business Management, Business Management
2014 - 2017
Grade: 3.85
Completed an Associate of Business Management with a strong focus on customer service and technical support skills. Achieved a GPA of 3.85, demonstrating commitment to academic excellence.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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