Open to opportunities

Jennifer Chinwendu Ajibo

@jenniferchinwenduaji1

Experienced remote customer service representative driving retention and customer satisfaction across fintech and education.

Nigeria

Message

What I'm looking for

I'm seeking a remote customer service role where I can improve retention and UX, use CRM and automation tools, mentor teams, and contribute to inclusive, fast-paced, product-driven companies.

I am an impact-driven remote customer service representative with 4+ years' experience across education, real estate, digital academy, and fintech-as-a-service. I specialize in managing client relationships, resolving complex issues, and improving customer retention.

At AmeriSTEAM I implemented a knowledge base that reduced repeated queries by 28%, trained new hires to cut onboarding time by 20%, and supported 1,000+ students with a 95% satisfaction rate. At JCA Real Estate I improved response time by 35%, converted 15% of inquiries into leads, and introduced a follow-up process that increased retention by 22%.

At OPAY I handled KYC and payment support for 5,000+ users, reduced complaints by 40%, and partnered with product to enhance mobile UX. I bring strong CRM tool expertise, VoIP and live-chat experience, and a passion for innovation, inclusion, and delivering outstanding customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Experience Officer

OPAY

Jun 2022 - Mar 2025 (2 years 9 months)

Handled KYC verification and payment support for 5,000+ users, reduced customer complaints by 40% through proactive issue tracking, and partnered with product to optimize mobile app UX and raise user satisfaction.

KYC CRM Email Support Mobile App UX Feedback Remote Collaboration

Cold Caller & CSR

JCA Real Estate & Properties

Apr 2021 - Nov 2024 (3 years 7 months)

Managed domestic and international client inquiries, improving response time by 35% and converting 15% of inquiries into leads; introduced a follow-up process that increased client retention by 22%.

Cold Calling Lead Generation Data Entry Online Research Client Relationship Management CRM Cross Cultural Communication

Remote Customer Service Rep

AmeriSTEAM Edu

Dec 2021 - Jan 2024 (2 years 1 month)

Implemented a knowledge base that reduced repeated queries by 28% and trained new hires, cutting onboarding time by 20%; supported 1,000+ students and parents with a 95% satisfaction rate while consistently exceeding response-time targets.

Customer Support Onboarding Outbound Calling Google Workspace Remote Collaboration