Open to opportunities

Jennifer Chinwendu Ajibo

@jenniferchinwenduaji1

Experienced remote customer service representative driving retention and customer satisfaction across fintech and education.

Nigeria

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What I'm looking for

I'm seeking a remote customer service role where I can improve retention and UX, use CRM and automation tools, mentor teams, and contribute to inclusive, fast-paced, product-driven companies.

I am an impact-driven remote customer service representative with 4+ years' experience across education, real estate, digital academy, and fintech-as-a-service. I specialize in managing client relationships, resolving complex issues, and improving customer retention.

At AmeriSTEAM I implemented a knowledge base that reduced repeated queries by 28%, trained new hires to cut onboarding time by 20%, and supported 1,000+ students with a 95% satisfaction rate. At JCA Real Estate I improved response time by 35%, converted 15% of inquiries into leads, and introduced a follow-up process that increased retention by 22%.

At OPAY I handled KYC and payment support for 5,000+ users, reduced complaints by 40%, and partnered with product to enhance mobile UX. I bring strong CRM tool expertise, VoIP and live-chat experience, and a passion for innovation, inclusion, and delivering outstanding customer experiences.