Open to opportunities

Misi Arabambi

@misiarabambi

Message

Remote customer support professional delivering empathetic, efficient service.

Nigeria

Message

What I'm looking for

I am seeking remote customer support roles where I can use CRM expertise and empathetic communication to improve satisfaction, mentor teammates, and support cross-functional teams.

I am a customer service professional with over four years' experience supporting clients across e-commerce and banking, skilled in live chat, email, and phone support. I consistently meet SLAs, maintain high satisfaction (90%+), and resolve escalations with empathy and efficiency while contributing to upselling and retention.

I have hands-on experience with CRM platforms (HubSpot, Freshdesk, Salesforce, Zendesk), ticketing and order management systems, and remote collaboration tools like Slack and Asana. I train new hires, improve operational workflows with logistics and warehouse teams, and seek remote roles where I can deliver excellent customer experiences and support global teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Jumia Nigeria

Jun 2021 - Present (4 years 3 months)

Resolved high-volume customer inquiries via email, live chat, and phone, maintaining a 90%+ satisfaction rate and reducing delivery delays by coordinating with logistics. Trained new hires and supported upselling to increase order value and repeat sales.

Live Chat Email Support Phone Support Zendesk Order Management Upselling Training

Bank Teller

First Bank

Mar 2019 - May 2021 (2 years 2 months)

Processed 100+ daily transactions with accuracy while ensuring compliance with banking regulations, met monthly sales targets through cross-selling, and resolved client complaints to improve trust and satisfaction.

Cash Handling Regulatory Compliance Cross Selling Customer Service Data Entry Confidentiality