TMTolani Mustapha
@tolanimustapha
Customer Support Specialist delivering empathetic client solutions and efficient remote operations.
NigeriaWhat I'm looking for
I am a Customer Support Specialist with over three years of experience providing exceptional client service across remote and in-person settings, particularly within real estate and digital services.
I excel at conflict resolution, lead management, and multichannel support, consistently achieving strong satisfaction metrics (including a 95% response satisfaction score and a 30% improvement in client satisfaction on key campaigns).
I am adept with CRM systems (HubSpot, Salesforce, Zoho), Zendesk, ClickUp and Google Workspace, and thrive in fast-paced, remote environments supporting teams across multiple time zones.
Experience
Work history, roles, and key accomplishments
Community Manager
Engage Youth Africa Initiative
Jan 2023 - Present (2 years 11 months)
Oversaw member communications and stakeholder relations across platforms, coordinated events and PR for national campaigns, and improved engagement and retention.
Virtual Assistant
Orangutech
May 2025 - Oct 2025 (5 months)
Provided remote administrative and customer support for digital clients, maintaining a 95% response satisfaction score and streamlining data management to improve team efficiency.
Customer Support Specialist
TeleTarget
Jan 2023 - Dec 2024 (1 year 11 months)
Managed inbound and outbound real estate calls for U.S. markets, improving lead conversion satisfaction by 30% through conflict resolution and accurate CRM updates.
Education
Degrees, certifications, and relevant coursework
Nigeria Institute of Journalism
Higher National Diploma, Journalism
Completed Higher National Diploma studies in Journalism at the Nigeria Institute of Journalism.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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