Open to opportunities

Salome Omah

@salomeomah

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Customer service professional driving exceptional multi-channel customer experiences.

Nigeria

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What I'm looking for

I seek a remote role where I can deliver empathetic, multi-channel support, improve processes, collaborate cross-functionally, and advance into customer success or leadership while maintaining data confidentiality and high satisfaction.

I am a results-driven customer service professional with over four years of experience delivering empathetic, efficient multi-channel support across phone, email, and live chat. I have a strong track record in CRM management, process improvement, and cross-functional collaboration, including promotions for performance and reliability.

I consistently resolve high volumes of inquiries with strong satisfaction rates, onboard and support clients, and maintain strict confidentiality of customer data. I adapt quickly to new tools (Zendesk, RingCentral, Slack, Trello) and contribute insights to product and operations teams to improve customer retention and service efficiency.

Experience

Work history, roles, and key accomplishments

Current

L2 Customer Service Rep

Current

Redbiller Technologies

Mar 2023 - Present (2 years 7 months)

Deliver timely, empathetic multi-channel support for global fintech customers, resolve complex payment issues, and drive customer retention through proactive outreach and CRM-driven follow-up.

Zendesk Live Chat Support Phone Support Customer Feedback Analysis Escalation Management Time Management

Client Success Virtual Assistant

Attorney Assistant LLC

Feb 2024 - Feb 2025 (1 year)

Onboarded clients and handled multi-channel inquiries, organized and uploaded accurate client documents to the CRM, and supported attorneys with administrative workflows while maintaining confidentiality.

RingCentral Onboarding Email Support Confidentiality Workflow Adherence Administrative Support

L1 Customer Service Rep

Redbiller Technologies

Jan 2022 - Mar 2023 (1 year 2 months)

Provided fast, multi-channel support for fintech customers, documented tickets in CRM, researched failed payments and chargebacks, and maintained knowledgebase content to meet performance SLAs.

Zendesk Ticketing Systems Email Support Phone Support Chargebacks KPI Tracking

Customer Service Manager

KR & D Consulting

Mar 2020 - Dec 2021 (1 year 9 months)

Managed customer onboarding and communications, tracked engagement and KPIs, documented processes in CRM, and supported training to improve service levels and reduce churn.

Customer Onboarding CRM Management KPIs Customer Communications Performance Tracking Cross Functional Collaboration

Administrative Assistant

Schlumberger

Mar 2019 - Feb 2020 (11 months)

Managed confidential client files, scheduling, and correspondence for legal staff, ensuring documentation accuracy and discretion in handling sensitive materials.

Document Management Scheduling Confidentiality Administrative Support Attention To Detail Calendar Management