Blessing Daniel

I’m a Customer Support Representative with 2 years of experience delivering exceptional service across phone, email, and live chat in remote environments. I’m known for resolving customer inquiries, handling objections, and maintaining high service standards while juggling multiple conversations.

I consistently drive measurable outcomes—maintaining 95%+ documentation accuracy by updating customer records and tickets in Zendesk and Freshdesk. I’ve also resolved 90%+ of inquiries within established service levels by prioritizing tickets and coordinating with internal teams, while managing 30–50+ customer interactions daily.

I improve customer experiences through structured processes: I reduced response delays by 20% and increased customer retention by 15% through timely, proactive follow-ups. In remote roles, I’ve boosted repeat purchases by 22% for 150+ clients, kept CRM records 100% accurate for 200+ monthly orders and quotations, and streamlined inquiry resolution with FAQ guidance that cut resolution time by 35%.