Ibrahim Olanrewaju

I am a dedicated customer service professional with over four years of experience delivering high-quality support in fast-paced and remote environments. I consistently achieve strong satisfaction rates by resolving complex issues across phone, email and digital channels.

At Access Bank Plc I used digital banking platforms to reduce resolution time by 30% while maintaining a 95% satisfaction rate, and at Trello I sustained a 98% satisfaction rate responding via email and chat. I collaborate closely with cross-functional and remote teams to improve processes and ensure timely resolutions.

Earlier roles in sales and training helped me increase revenue and efficiency—I combined customer service with sales to drive a 20% revenue increase and implemented cost-effective solutions to raise efficiency by 25%. I also have experience developing instructional materials and guiding students as a Graduate Teaching Assistant.

I am highly motivated, disciplined, and proficient with CRM and digital tools, eager to contribute to fintech or remote customer-support teams and available for US/Europe shifts from Lagos.