Jazmine Abena User

Founded a successful e-commerce business that achieved over 200% growth in under two years. Trained and managed a team of over five employees across two countries, while also developing intensive business strategies and managing daily operations.

Assisted consumers with online orders and efficiently resolved all consumer queries. Provided exceptional customer service, consistently achieving positive feedback and a 100% score on call QC's.

Assisted customers via phone and email with product and order inquiries, consistently meeting and exceeding daily targets. Utilized strong communication skills to convey information clearly and professionally, demonstrating a deep understanding of the brand's product range.

Efficiently handled and logged over 60 patient bookings daily, researching required information for callers using available resources. Accurately recorded details of calls and issues on relevant systems.

Efficiently and promptly resolved up to 100 customer inquiries daily, taking ownership while providing advice, information, and assistance to callers. Identified and escalated priority issues or customer complaints.

Recruited, onboarded, and trained new company hires according to departmental needs and company budget. Liaised effectively between senior management and employees to maintain and improve company-employee relations, ensuring compliance with directives and protocols.

Assisted the Director of Public Prosecutions in conducting legal research and observed criminal and civil court proceedings. Drafted and reviewed various legal documents, while also organizing and maintaining files.

Completed a Master of Laws in Professional Law. This program likely focused on advanced legal studies and professional practice.

Undertook a Bachelor of Arts in Criminal Justice & Criminology. This degree provided a foundational understanding of the criminal justice system and criminological theories.