Hisham Nadeem

Maintained familiarity with legislation and best practices in insurance and medical services. Conducted thorough medical histories and assessments for patient review, identifying root causes of complaints and overseeing end-to-end complaint handling and resolution.

Managed a daily call volume of 50–60 customer calls, providing tailored solutions and information. Investigated suspected fraud cases, employing transaction monitoring tools and thorough scrutiny, and created actionable reports and recommendations for internal review and future risk mitigation.

Supported customers with service questions and account management using strong interpersonal and problem-solving skills. Assisted with various customer inquiries and ensured efficient resolution.

Ensured timely deliveries and quality checks for items across 5–10 stores per shift. Collaborated with team members to optimize delivery routes and schedules.

Supported warehouse performance by achieving target delivery rates and ensuring safety and compliance standards. Assisted with inventory management and stock organization.

Created a welcoming experience for customers and efficiently managed appointments, inquiries, and customer requests. Handled administrative tasks and maintained a tidy reception area.

Completed A-Levels in Biology, Chemistry, and Mathematics. Developed strong foundational knowledge in scientific principles and mathematical concepts.

Achieved 9 GCSEs, including core subjects such as Maths, English, and Science. Gained a broad educational foundation across various disciplines.

Completed a Level 3 Diploma in Electrical Installations. Acquired advanced skills and knowledge in electrical systems and installation practices.

Obtained a Level 2 Diploma in Electrical Installations. Developed fundamental skills and understanding in electrical theory and practical applications.