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Narliesha Drysdale

@narlieshadrysdale

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Detail-oriented administrator with a passion for the beauty industry.

United Kingdom

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What I'm looking for

I am looking for a role in the beauty industry that values creativity and operational excellence, offering opportunities for growth and collaboration.

I am a detail-oriented and passionate administrator with over seven years of experience in business operations, customer service, and data management across both public and private sectors. As a co-founder of a start-up beauty brand specializing in body care, I have hands-on experience in product development, compliance, and retail operations. My goal is to fully transition into the beauty industry, leveraging my operational skills and passion for beauty to support retail operations in a fast-paced, values-driven company.

Throughout my career, I have been recognized for my strong organizational skills and ability to communicate effectively with stakeholders. I thrive in dynamic environments where I can problem-solve and adapt quickly to new challenges. My experience includes managing client relationships, enhancing customer satisfaction, and optimizing business processes to drive efficiency. I am excited to bring my expertise in administration and my enthusiasm for the beauty industry to a new role that aligns with my career aspirations.

Experience

Work history, roles, and key accomplishments

Current

Business Support Administrator

Current

Computershare

Nov 2022 - Present (3 years)

Supporting a newly developed Professional Services department, supporting senior management and team. Business support, data administration, managing mailboxes/calendars, billing & invoicing, client on-boarding processes and project management.

Business Administration Invoicing CRM (Salesforce)Data Management Process Improvement Internal Communications

HR Officer

DVSA

Feb 2017 - Nov 2022 (5 years 9 months)

Provided administrative support and implemented virtual processes to enhance employee wellness and business efficiency. Streamlined the agency's mediation service, managed sensitive data, and ensured organisational standards by monitoring service quality and compliance.

Administrative Support Process Improvement Data Management Stakeholder Management Confidentiality Project Management Microsoft Office 365 Teamwork

Senior Sales Advisor

Topshop

Jan 2015 - Jan 2017 (2 years)

Led floor operations and scheduling, supported seasonal campaign execution, and managed stock control and customer service to improve operational efficiency in a high-volume retail environment.

Retail Operations Team Supervision Scheduling Stock Control Customer Service Merchandising Sales

Education

Degrees, certifications, and relevant coursework

City & Guilds

Diploma, Business Administration

Completed a Level 3 Diploma in Business Administration, gaining foundational knowledge in business operations and management principles.

City & Guilds

Diploma, Functional Skills (ICT, Maths)

Achieved a Level 2 Diploma in Functional Skills, focusing on ICT and Maths. Developed essential skills in information and communication technology and mathematical applications.

City Academy, Bristol

GCSEs, Multiple Subjects

Completed GCSEs at City Academy, Bristol, with studies in Mathematics, English, Science, Business & Communication, Art & Design, and Performing Arts. Gained a broad educational foundation across various subjects.