Open to opportunities

Narliesha Drysdale

@narlieshadrysdale

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Detail-oriented administrator with a passion for the beauty industry.

United Kingdom

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What I'm looking for

I am looking for a role in the beauty industry that values creativity and operational excellence, offering opportunities for growth and collaboration.

I am a detail-oriented and passionate administrator with over seven years of experience in business operations, customer service, and data management across both public and private sectors. As a co-founder of a start-up beauty brand specializing in body care, I have hands-on experience in product development, compliance, and retail operations. My goal is to fully transition into the beauty industry, leveraging my operational skills and passion for beauty to support retail operations in a fast-paced, values-driven company.

Throughout my career, I have been recognized for my strong organizational skills and ability to communicate effectively with stakeholders. I thrive in dynamic environments where I can problem-solve and adapt quickly to new challenges. My experience includes managing client relationships, enhancing customer satisfaction, and optimizing business processes to drive efficiency. I am excited to bring my expertise in administration and my enthusiasm for the beauty industry to a new role that aligns with my career aspirations.

Experience

Work history, roles, and key accomplishments

Current

Business Support Officer

Current

Computershare

Jan 2022 - Present (3 years 5 months)

Contributed to the Governance team's efficiency by managing diverse administrative duties, CRM systems, and supporting strategic growth through data management and financial assistance. Led client onboarding, performed Know Your Client (KYC) checks, and maintained accurate financial records, enhancing compliance and client trust.

CRM Management Data Management KYC Compliance Stakeholder Management Microsoft Office 365 Salesforce

HR Officer

DVSA

Jan 2017 - Dec 2022 (5 years 11 months)

Provided administrative support and implemented virtual processes to enhance employee wellness and business efficiency. Streamlined the agency's mediation service, managed sensitive data, and ensured organisational standards by monitoring service quality and compliance.

Administrative Support Process Improvement Data Management Stakeholder Management Confidentiality Project Management Microsoft Office 365 Teamwork

Senior Sales

Top Shop

Jan 2015 - Dec 2017 (2 years 11 months)

Managed customer service responsibilities in a full-time capacity, overseeing employees, shop floor operations, and scheduling. Applied merchandising expertise, maintained organized inventory, and created displays aligned with seasonal trends and best sellers.

Customer Service Sales Merchandise Inventory Management Communication Skills Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

City & Guilds

Diploma, Business Administration

Completed a Level 3 Diploma in Business Administration, gaining foundational knowledge in business operations and management principles.

City & Guilds

Diploma, Functional Skills (ICT, Maths)

Achieved a Level 2 Diploma in Functional Skills, focusing on ICT and Maths. Developed essential skills in information and communication technology and mathematical applications.

City Academy, Bristol

GCSEs, Multiple Subjects

Completed GCSEs at City Academy, Bristol, with studies in Mathematics, English, Science, Business & Communication, Art & Design, and Performing Arts. Gained a broad educational foundation across various subjects.