Open to opportunities

Ziad Bin rahman

@ziadbinrahman

Message

Proven strategic thinker and effective leader committed to improvement.

United Kingdom

Message

What I'm looking for

I am looking for a role that values innovation and continuous improvement, where I can leverage my skills in operations and customer service to drive success.

I am a dedicated professional with a proven track record in strategic thinking and leadership. My experience as an Administrative Officer at HM Revenue and Customs has honed my ability to handle sensitive situations with empathy and sound judgment. I excel in managing diverse cases, resolving queries, and maintaining accurate records while ensuring effective communication under pressure.

In my previous roles, including Operations Assistant and Customer Service at XMG Cargo & Travels, I streamlined operations and collaborated on pricing strategies that significantly boosted profits. My customer-focused mindset and adaptability have allowed me to connect with individuals from various backgrounds, ensuring a personalized experience that fosters satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Sales and Marketing Agent

RTL Progressive

Maintained a customer focused mindset throughout the sales process, resulting in satisfaction. Adapted communication styles to connect with customers from various backgrounds, ensuring a personalized experience. Addressed objections effectively, demonstrating commitment to resolving customer concerns.

Sales Marketing Customer Service Communication Objection Handling Customer Satisfaction

Debt Management Administrative Officer

HM Revenue and Customs

Jan 2020 - Present (5 years 5 months)

Handled inbound calls from individuals with outstanding tax, often in sensitive situations. Resolved a wide range of queries daily, building strong communication skills. Worked through correspondence and cases to identify core issues and take appropriate next steps.

Microsoft Excel Microsoft Word Microsoft Teams Communication Problem Solving

Operations Assistant and Customer Service

XMG Cargo & Travels

Streamlined operations with a new filing system, reducing processing time. Collaborated on pricing strategies, boosting profits for the company. Managed day to day operations of a busy cargo and travel office, overseeing and organizing all administrative tasks.

Operations Management Customer Service Administrative Support Pricing Strategy Collaboration

Education

Degrees, certifications, and relevant coursework

Sandwell College

National Diploma, Business

Completed the BTEC Level 3 National Diploma of Business, gaining foundational knowledge in business principles and practices. Developed skills in various aspects of business operations and management.