Joy Anobili

Managed key client relationships, providing technical support and consultations to enhance customer experience. Collaborated cross-functionally to resolve queries and oversaw client onboarding, ensuring compliance with industry standards.

Managed accounts for high-profile clients, providing technical guidance on SaaS platform usage and ensuring regulatory compliance. Handled complex customer queries and improved portal support.

Processed customer submissions and managed documentation reviews to ensure compliance. Resolved technical issues related to the customer portal and supported finance teams with invoice verification.

Oversaw end-to-end e-commerce operations, implementing marketing initiatives that significantly increased turnover. Managed social media growth and reputation management to enhance brand visibility.

Conducted data analysis to extract customer insights and developed dashboards for performance tracking. Collaborated with marketing and sales teams to inform strategic decisions.

Led a team in processing customer orders, implementing process improvements to enhance efficiency. Provided training and mentorship to team members.

Advised on corporate governance and regulatory compliance, managed contracts, and represented clients in legal disputes. Assisted with business incorporation and civil litigation matters.

Provided support to international students, assisting with onboarding and collaborating with academic staff to enhance student experiences.

Delivered exceptional customer service in a retail environment, assisting customers with inquiries and product selection to enhance sales.

Pursuing an MBA with a focus on creative business strategies and management principles to enhance organizational performance.

Completed the Bar Practice Certificate, focusing on practical legal skills and knowledge necessary for legal practice in Nigeria.