kierz79 UserKU
Open to opportunities

kierz79 User

@kierz79user

Experienced customer service representative dedicated to exceptional client experiences.

United Kingdom

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for growth and development.

I am a highly knowledgeable and experienced Customer Service representative, driven to lead by example and deliver exceptional experiences for customers. My focus is on improving overall customer service, increasing sales, and enhancing retention by identifying business values and customer needs. I champion a resolution-first and customer-centric approach, taking charge of complaints to enact effective solutions.

Throughout my career, I have developed excellent communication skills and a passion for operational excellence, which has enabled me to drive growth and implement transformation. I pride myself on being a dependable leader, capable of coaching and mentoring teams to embrace their skillsets and commit to further development. My strategic thinking combines business knowledge, sales processes, and market trends to meet business objectives effectively.

Experience

Work history, roles, and key accomplishments

WM

Customer Service Assistant

Whole Foods Market

Sep 2019 - Aug 2020 (11 months)

Reported to the Store Manager, discussing personal and team development goals and store performance. Worked closely with customers, responding to queries and concerns, and actively sought to upsell products and services.

OC

Customer Service Assistant

Oakdale Cattery

Jan 2012 - Sep 2013 (1 year 8 months)

Assisted customers with inquiries and provided information regarding cattery services. Maintained a positive customer experience by addressing concerns and ensuring client satisfaction.

Education

Degrees, certifications, and relevant coursework

TE

TEFL.org

Certification, TEFL (Teaching English as a Foreign Language)

Completed the TEFL Certification program, gaining foundational knowledge and practical skills in teaching English to non-native speakers. Focused on methodologies for effective language instruction and classroom management.

SG

Shibuya Gaigo Gukin

Beginners’ Language Course, Japanese Language

Undertook a beginners' language course to acquire fundamental Japanese language skills. Developed basic conversational abilities and an understanding of Japanese grammar and vocabulary.

University of Roehampton logoUR

University of Roehampton

BA (Hons), Classical Civilisation

Earned a Bachelor of Arts with Honours in Classical Civilisation. Studied ancient Greek and Roman history, literature, philosophy, and art, gaining a comprehensive understanding of classical antiquity.

TS

The Grange School

A-Levels, Various Subjects

Grade: 1A, 1B, 1D

Completed A-Levels at The Grange School, achieving grades 1A, 1B, and 1D. Developed strong academic foundations across multiple subjects, preparing for higher education.

LF

London College of Fashion

Course, Fashion Design

Undertook a Fashion Design Course at the London College of Fashion. Gained practical skills and theoretical knowledge in fashion illustration, pattern cutting, and garment construction.

Tech stack

Software and tools used professionally

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