kierz79 User
@kierz79user
Experienced customer service representative dedicated to exceptional client experiences.
What I'm looking for
I am a highly knowledgeable and experienced Customer Service representative, driven to lead by example and deliver exceptional experiences for customers. My focus is on improving overall customer service, increasing sales, and enhancing retention by identifying business values and customer needs. I champion a resolution-first and customer-centric approach, taking charge of complaints to enact effective solutions.
Throughout my career, I have developed excellent communication skills and a passion for operational excellence, which has enabled me to drive growth and implement transformation. I pride myself on being a dependable leader, capable of coaching and mentoring teams to embrace their skillsets and commit to further development. My strategic thinking combines business knowledge, sales processes, and market trends to meet business objectives effectively.
Experience
Work history, roles, and key accomplishments
English Language Teacher
Self-employed
Dec 2018 - Present (6 years 5 months)
Codeveloped learning objectives and educational progress plans with students and families to manage expectations and ensure goals were met. Led focused groups and provided one-to-one tutelage, tailoring lesson plans to meet individual student needs and achieve target IELTS grades.
Customer Service Assistant
Whole Foods Market
Sep 2019 - Aug 2020 (11 months)
Reported to the Store Manager, discussing personal and team development goals and store performance. Worked closely with customers, responding to queries and concerns, and actively sought to upsell products and services.
Customer Service Assistant
Nike
May 2019 - Sep 2019 (4 months)
Served as the first point of contact for customers, building rapport and identifying needs to achieve ideal customer experiences. Consistently met high sales targets by utilizing product knowledge and assisting customers with product selection and availability.
Administrative Assistant
UDP
Oct 2010 - Sep 2017 (6 years 11 months)
Provided administrative support to ensure efficient office operations. Managed schedules, organized documents, and handled correspondence to facilitate daily business activities.
Customer Service Assistant
Oakdale Cattery
Jan 2012 - Sep 2013 (1 year 8 months)
Assisted customers with inquiries and provided information regarding cattery services. Maintained a positive customer experience by addressing concerns and ensuring client satisfaction.
Education
Degrees, certifications, and relevant coursework
TEFL.org
Certification, TEFL (Teaching English as a Foreign Language)
Completed the TEFL Certification program, gaining foundational knowledge and practical skills in teaching English to non-native speakers. Focused on methodologies for effective language instruction and classroom management.
Shibuya Gaigo Gukin
Beginners’ Language Course, Japanese Language
Undertook a beginners' language course to acquire fundamental Japanese language skills. Developed basic conversational abilities and an understanding of Japanese grammar and vocabulary.
University of Roehampton
BA (Hons), Classical Civilisation
Earned a Bachelor of Arts with Honours in Classical Civilisation. Studied ancient Greek and Roman history, literature, philosophy, and art, gaining a comprehensive understanding of classical antiquity.
The Grange School
A-Levels, Various Subjects
Grade: 1A, 1B, 1D
Completed A-Levels at The Grange School, achieving grades 1A, 1B, and 1D. Developed strong academic foundations across multiple subjects, preparing for higher education.
London College of Fashion
Course, Fashion Design
Undertook a Fashion Design Course at the London College of Fashion. Gained practical skills and theoretical knowledge in fashion illustration, pattern cutting, and garment construction.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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