Open to opportunities

Emma Brooke

@emmabrooke

Message

Confident sole trader with strong client relations and communication skills.

United Kingdom

Message

What I'm looking for

I seek a role that values communication and offers growth opportunities.

I am an outgoing and confident individual dedicated to achieving success in every endeavor. My commitment to my work is unwavering, and I take immense pride in delivering exceptional results. With a strong background in client relations, I excel in communication and am always open to others' perspectives. I thrive under pressure and can make decisive choices when necessary.

Currently, I operate as a sole trader at Chic Essentials Boutique, where I manage all aspects of selling and advertising, demonstrating my organizational skills and proactive approach. My experience as a freelance agent has honed my attention to detail and time management, ensuring that the right messages reach fundraisers accurately and efficiently. I have also held various customer service roles, where I developed my ability to handle customer inquiries and complaints professionally.

Experience

Work history, roles, and key accomplishments

Current

Sole Trader

Current

Chic Essentials Boutique

Feb 2023 - Present (2 years 4 months)

Managed all aspects of a sole proprietorship, including sales, advertising, delivery, and stock control. Utilized technical phone applications and technology for effective stock promotion and diverse audience reach.

Sales Advertising Digital Marketing Supplier Management Inventory Management Customer Service

Freelance Agent

Feb 2020 - Feb 2023 (3 years)

Ensured accurate and timely delivery of messages to fundraisers, focusing on detail and precision. Managed daily messaging, demonstrating strong time management and accuracy in a remote work environment.

Messaging Data Entry Time Management Remote Work Communication Administrative Support

Stockroom Assistant

Next Harlow

Sep 2018 - Dec 2018 (3 months)

Responsible for unloading, tagging, and distributing stock efficiently. Handled customer queries professionally, providing assistance and maintaining a high level of customer satisfaction.

Customer Service Communication Problem Solving Teamwork

Customer Service Advisor

Sensee Work from Home

Mar 2018 - Aug 2018 (5 months)

Managed customer communications across multiple channels including email, live chat, and telephone. Handled refunds for PhotoBox, ensuring efficient and professional resolution of customer issues.

Customer Service Email Communication Live Chat Support Conflict Resolution Customer Relationship Management Problem Solving Data Entry Communication

Customer Support Advisor

Arise

Jan 2017 - Jul 2017 (6 months)

Dealt with customer complaints and processed refunds via email and telephone. Maintained a high level of professionalism and efficiency in resolving customer issues.

Customer Support Email Communication Problem Solving Customer Satisfaction Data Entry Communication Conflict Resolution

Sole Trader

Mini Chique Boutique

Aug 2009 - Jun 2018 (8 years 10 months)

Operated as a sole trader selling children's clothing, building a customer base of over 250 regular clients. Managed ordering, delivery, wholesaler relations, and customer inquiries, demonstrating strong entrepreneurial skills.

Sales Customer Relationship Management Delivery Management Customer Service Inventory Management Business Development Marketing

Stockroom Assistant

BHS

Oct 2016 - Dec 2016 (2 months)

Assisted with distributing stock onto the shop floor and ensured accurate stock levels during the Christmas season. Contributed to efficient retail operations and inventory management.

Inventory Management retail management Teamwork Customer Service Seasonal Support

Education

Degrees, certifications, and relevant coursework

Burnt Mill School

GCSEs, General Studies

Grade: Maths- C, English- C, Health and social care- C, Science- C, Technology- D, Spanish- D

Achieved passing grades in core subjects including Maths, English, Health and Social Care, and Science. Developed foundational knowledge across various academic disciplines.