Nourelhouda Lmt

Managed reception and administrative duties, including answering calls, greeting customers, and scheduling appointments. Organized and distributed mail, maintained the work area, and handled office correspondence and filing systems.

Served as the initial point of contact for colleagues and suppliers, proactively addressing concerns and resolving issues while maintaining professionalism. Efficiently managed work within departmental KPIs, consistently achieving and surpassing performance metrics. Leveraged Salesforce for streamlined client management, enhancing data organization and communication.

Upheld stringent sanitation standards for all food preparation equipment and dining areas, ensuring impeccable cleanliness and adherence to health and safety regulations. Delivered top-tier customer service by proactively engaging with customers, skillfully assisting in food preparation, and consistently surpassing expectations. Proficiently addressed customer inquiries and adeptly managed challen

Utilized exceptional conflict resolution skills to effectively address and resolve customer concerns, ensuring the highest level of customer satisfaction. Methodically evaluated customer data and information to identify issues, offering tailored solutions and consistently delivering high-quality service. Maintained meticulous records within a sophisticated database system, ensuring accuracy, acces

Extended a warm and professional welcome to all guests, fostering a welcoming atmosphere in the reception area, and enhancing the company's image. Skillfully coordinated courier services, optimizing the efficiency of mail and package deliveries, while maintaining the cleanliness and tidiness of the reception area. Managed photocopying tasks and organized documents with precision, contributing to a

Professionally managed incoming calls, adeptly taking messages, and warmly greeting customers, ensuring effective communication and a positive first impression. Acted as an informative resource for visitors, providing essential information and contributing collaboratively to team-based tasks, enhancing the overall guest experience. Demonstrated strong organizational skills by efficiently prioritiz

Skillfully managed incoming calls, while also overseeing payroll processes, ensuring accurate and timely compensation for employees. Promptly addressed customer inquiries, demonstrating a commitment to providing excellent service and resolving issues to customer satisfaction. Successfully ensured clear communication and understanding among employees regarding their responsibilities, fostering a ba

Completed a diploma in Mechanics, gaining foundational knowledge and practical skills in the field. The program provided comprehensive training relevant to industrial applications.

Pursued a Science Major, focusing on scientific principles and analytical thinking. Developed a strong academic foundation in various scientific disciplines.

Completed GCSE studies, acquiring a broad range of knowledge across various subjects. Developed fundamental academic skills and prepared for further education.