DSdianna simpson
@diannasimpson
Dedicated professional with 8 years of customer service experience.
United KingdomWhat I'm looking for
I am a dedicated and results-oriented professional with over 8 years of experience in providing high-quality support in dynamic, high-volume environments. My expertise lies in customer service, sales, administration, and team management, where I have consistently exceeded performance targets. I am recognized for my excellent communication skills, empathy, and problem-solving abilities, which have allowed me to deliver exceptional customer experiences and build lasting relationships.
Throughout my career, I have held various roles that have honed my skills in relationship management, complaint resolution, and conflict handling. I have successfully managed high volumes of customer interactions, both in outbound and inbound capacities, and have a proven track record in sales through tailored pitches and effective objection handling. I am committed to contributing to a progressive organization that values service excellence and fosters a supportive work environment.
Experience
Work history, roles, and key accomplishments
Customer Outbound Service Adviser
First Source / E.ON Next
Nov 2023 - Present (1 year 7 months)
Managed high volumes of outbound/inbound customer calls, meeting daily booking and engagement targets. Delivered persuasive product presentations and resolved objections with professionalism. Maintained CRM records, tracked follow-ups, and managed call-back lists.
Door-to-Door Sales Advisor
Community Fibre / Hey Broadband
Apr 2021 - Oct 2023 (2 years 6 months)
Delivered tailored face-to-face sales pitches, consistently meeting weekly targets. Built customer rapport through active listening and product personalization. Handled objections with confidence, achieving high close rates.
Hotel Attendant Manager
Minibar Systems, Marriott Hotel
Dec 2018 - Jan 2020 (1 year 1 month)
Oversaw minibar services for 300+ rooms, ensuring stock control and timely restocking. Conducted audits to reduce shrinkage and wastage. Collaborated with housekeeping and front office to meet guest needs.
Customer Experience Manager
William Hill
Dec 2017 - Nov 2018 (11 months)
Delivered top-tier service and managed customer retention strategies. Managed store operations, including daily reports and team scheduling. Trained and supervised staff on compliance and customer service standards.
Sales Associate
Monsoon / Accessorize
Nov 2016 - Sep 2017 (10 months)
Provided personalized service and advice to customers. Handled POS transactions, returns, and stock management. Resolved customer concerns and maintained store presentation standards.
Education
Degrees, certifications, and relevant coursework
Christ College
English Literature, English Literature
Grade: Grade B
Completed studies in English Literature, achieving a Grade B. Focused on literary analysis and critical thinking.
London Academy
Business Level 2, Business
Grade: Merit
Obtained a Merit in Business Level 2. Gained foundational knowledge in business concepts and practices.
Hendon Secondary School
GCSEs, General Studies
Completed 6 GCSEs, including core subjects such as Maths, English, and Science. Developed fundamental academic skills across various disciplines.
AUArden University
BA (Hons) Business Management, Business Management
Grade: Upper Second-Class Honours (2:1)
Achieved Upper Second-Class Honours (2:1) in Business Management. Studied various aspects of business operations and management principles.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Interested in hiring dianna?
You can contact dianna and 90k+ other talented remote workers on Himalayas.
Message diannaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
