dianna simpson

Managed high volumes of outbound/inbound customer calls, meeting daily booking and engagement targets. Delivered persuasive product presentations and resolved objections with professionalism. Maintained CRM records, tracked follow-ups, and managed call-back lists.

Delivered tailored face-to-face sales pitches, consistently meeting weekly targets. Built customer rapport through active listening and product personalization. Handled objections with confidence, achieving high close rates.

Oversaw minibar services for 300+ rooms, ensuring stock control and timely restocking. Conducted audits to reduce shrinkage and wastage. Collaborated with housekeeping and front office to meet guest needs.

Delivered top-tier service and managed customer retention strategies. Managed store operations, including daily reports and team scheduling. Trained and supervised staff on compliance and customer service standards.

Provided personalized service and advice to customers. Handled POS transactions, returns, and stock management. Resolved customer concerns and maintained store presentation standards.

Grade: Grade B

Completed studies in English Literature, achieving a Grade B. Focused on literary analysis and critical thinking.

Grade: Merit

Obtained a Merit in Business Level 2. Gained foundational knowledge in business concepts and practices.

Completed 6 GCSEs, including core subjects such as Maths, English, and Science. Developed fundamental academic skills across various disciplines.

Grade: Upper Second-Class Honours (2:1)

Achieved Upper Second-Class Honours (2:1) in Business Management. Studied various aspects of business operations and management principles.