Open to opportunities

Jayden Marks

@jaydenmarks

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Dynamic ServiceNow Architect with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my ServiceNow expertise to drive digital transformation and enhance user experiences.

I am a dynamic and results-driven ServiceNow Solution Architect with over 10 years of progressive experience in designing, developing, and implementing enterprise-level solutions on the ServiceNow platform. My expertise spans IT Service Management (ITSM), Configuration Management (CMDB), IT Operations Management (ITOM), and HR Service Delivery (HRSD). I have a proven track record of leading end-to-end implementations and integrating third-party systems to streamline business processes and improve service delivery.

Throughout my career, I have worked with major insurance and financial institutions, delivering scalable and secure platform solutions aligned with ITIL best practices. I am passionate about enabling digital transformation and enhancing user experience through continuous improvement. My commitment to delivering value-driven solutions that align with organizational goals has consistently driven operational efficiency and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Architect & Developer

Current

Acorio

Feb 2021 - Present (4 years 5 months)

Led the design and delivery of enterprise ServiceNow implementations for Fortune 500 clients across ITSM, ITOM, and HRSD. Architected and optimized CMDBs with over 500,000 configuration items using Discovery and Service Mapping, significantly improving incident resolution accuracy.

ServiceNow ITSM ITOM Discovery GlideScript Azure AD SCCM Okta SAP Workday Agile

ServiceNow Consultant

Cognizant Technology Solutions

Mar 2020 - Present (5 years 4 months)

Delivered 15+ end-to-end ServiceNow solutions including ITAM, CSM, and SecOps modules. Automated asset lifecycle, onboarding, and offboarding workflows using Flow Designer and Catalog Items, resulting in more efficient workflows.

ServiceNow CSM SecOps Flow Designer catalog Discovery Performance Analytics Agile Splunk Qualys

ServiceNow Developer

FusionTech Systems

Jan 2014 - Present (11 years 6 months)

Built and maintained client-side/server-side scripts, notifications, and custom business rules for multiple ServiceNow modules. Customized Incident, Problem, Change, and Knowledge Management workflows in alignment with ITIL standards.

ServiceNow JavaScript Business Rules UI Policies ITIL ACLs CI CD

Education

Degrees, certifications, and relevant coursework

New Jersey Institute of Technology

Master of Science, Information Technology

Obtained a Master of Science in Information Technology from New Jersey Institute of Technology (NJIT). This advanced degree provided a comprehensive understanding of IT systems and their applications.