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Qasim Ali

@qasimali9

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ServiceNow Technical Lead specializing in scalable enterprise platform architecture and integrations.

United States

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What I'm looking for

I’m looking for an opportunity to lead enterprise ServiceNow architecture, build secure integrations and CMDB, and mentor teams delivering scalable solutions with Agile—partnering with stakeholders to improve performance and employee experience.

I’m a ServiceNow specialist with 5+ years of hands-on experience designing, developing, and administering enterprise ServiceNow platforms across ITSM, ITOM, HRSD, CSM, SecOps, GRC, and related capabilities. I focus on platform architecture, custom scoped application development, and performance optimization to deliver secure, scalable solutions.

In my current role, I lead enterprise-wide implementations, architect CMDB solutions aligned with CSDM using Discovery/Service Mapping, and build reusable components and enterprise workflows with Flow Designer and IntegrationHub. I also develop complex REST/SOAP integrations, optimize Virtual Agent and AI Search experiences, lead code reviews and production deployments, and mentor developers and administrators—bringing strong Agile delivery discipline through releases, upgrades, and platform governance.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Technical Lead

Current

Target

May 2024 - Present (2 years 2 months)

Led enterprise-wide ServiceNow implementations across ITSM, ITOM, HRSD, CSM, GRC, and SecOps, ensuring scalable and secure platform architecture. Architected CMDB solutions (CSDM-aligned), built custom scoped applications and workflows, and delivered complex REST/SOAP integrations while improving performance and mentoring developers.

Senior ServiceNow Developer

McCann Health

Sep 2022 - Apr 2024 (1 year 7 months)

Designed and developed enterprise ServiceNow applications using scoped applications, Flow Designer, IntegrationHub, and Service Catalog. Built custom ITSM/HRSD/asset and knowledge-related functionality, developed scripts and Service Portal widgets, and implemented REST/SOAP integrations with automated data synchronization and test automation.

ServiceNow Developer

Chrysler Capital

Jan 2020 - Aug 2022 (2 years 7 months)

Developed and customized ServiceNow ITSM applications (Incident, Problem, Change, Request, Knowledge, and Service Catalog) and automated workflows via Service Catalog Items and approval processes. Implemented security (roles, groups, ACLs), built REST integrations with OAuth and scripted REST APIs, configured import sets/transform maps for CMDB-related synchronization, and supported troubleshootin