Open to opportunities

Irfan Grey

@irfangrey

Message

Senior ServiceNow architect and developer driving enterprise platform transformation.

United States

Message

What I'm looking for

I seek senior ServiceNow roles where I can design platform strategy, lead integrations, mentor teams, and drive enterprise transformation.

I am a Senior ServiceNow professional with 13+ years of IT experience delivering end-to-end ServiceNow solutions across enterprise environments.

I design scalable platform architectures, CMDB models, discovery and integration patterns, and lead governance, upgrades, performance optimization and security initiatives.

I build custom scoped apps, Script Includes, Flow Designer solutions, IntegrationHub spokes, Service Portal widgets, and REST/SOAP integrations while supporting CI/CD, ATF and source control pipelines.

I partner with stakeholders, mentor teams, perform business analysis, and align ServiceNow strategy with business objectives to drive digital transformation and measurable operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Architect

Current

Royal Cyber

May 2024 - Present (1 year 8 months)

Lead end-to-end ServiceNow architecture and platform strategy across ITSM, ITOM, CMDB, ITAM, CSM, HRSD, SecOps, GRC and SPM; defined governance, upgrade roadmaps, and integration patterns while mentoring technical teams.

Discovery REST APIs Performance Optimization

Senior ServiceNow Developer

CIGNEX

Sep 2020 - Apr 2024 (3 years 7 months)

Designed and developed custom scoped apps, reusable components, advanced workflows and IntegrationHub spokes; implemented Service Portal widgets and supported CI/CD and automated deployments for ITSM, ITOM, CSM and HRSD.

JavaScript Flow Designer Service Portal CI CD ATF

ServiceNow Administrator

ReliaSource

Jan 2019 - Aug 2020 (1 year 7 months)

Administered platform users, roles, ACLs and configurations; gathered and translated business requirements into technical solutions, configured ITSM processes, managed CMDB data quality and led UAT and stakeholder training.

ServiceNow Administration ITSM Requirements Gathering Reporting UAT Change Management

ServiceNow ITSM Engineer

Beyond20

Mar 2012 - Dec 2018 (6 years 9 months)

Implemented and supported Incident, Problem, Change, Request and Knowledge Management; performed administration, integrations (LDAP/monitoring), upgrades, performance tuning and delivered executive dashboards and KPIs.