Irfan Grey
@irfangrey
Senior ServiceNow architect and developer driving enterprise platform transformation.
What I'm looking for
I am a Senior ServiceNow professional with 13+ years of IT experience delivering end-to-end ServiceNow solutions across enterprise environments.
I design scalable platform architectures, CMDB models, discovery and integration patterns, and lead governance, upgrades, performance optimization and security initiatives.
I build custom scoped apps, Script Includes, Flow Designer solutions, IntegrationHub spokes, Service Portal widgets, and REST/SOAP integrations while supporting CI/CD, ATF and source control pipelines.
I partner with stakeholders, mentor teams, perform business analysis, and align ServiceNow strategy with business objectives to drive digital transformation and measurable operational improvements.
Experience
Work history, roles, and key accomplishments
Senior ServiceNow Architect
Royal Cyber
May 2024 - Present (1 year 8 months)
Lead end-to-end ServiceNow architecture and platform strategy across ITSM, ITOM, CMDB, ITAM, CSM, HRSD, SecOps, GRC and SPM; defined governance, upgrade roadmaps, and integration patterns while mentoring technical teams.
Senior ServiceNow Developer
CIGNEX
Sep 2020 - Apr 2024 (3 years 7 months)
Designed and developed custom scoped apps, reusable components, advanced workflows and IntegrationHub spokes; implemented Service Portal widgets and supported CI/CD and automated deployments for ITSM, ITOM, CSM and HRSD.
ServiceNow Administrator
ReliaSource
Jan 2019 - Aug 2020 (1 year 7 months)
Administered platform users, roles, ACLs and configurations; gathered and translated business requirements into technical solutions, configured ITSM processes, managed CMDB data quality and led UAT and stakeholder training.
ServiceNow ITSM Engineer
Beyond20
Mar 2012 - Dec 2018 (6 years 9 months)
Implemented and supported Incident, Problem, Change, Request and Knowledge Management; performed administration, integrations (LDAP/monitoring), upgrades, performance tuning and delivered executive dashboards and KPIs.
Education
Degrees, certifications, and relevant coursework
University of Michigan
Bachelor of Science, Computer Sciences
Bachelor in Computer Sciences focused on core computing principles and software development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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