Open to opportunities

Scout Shahid

@scoutshahid

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ServiceNow Architect driving scalable enterprise platform solutions and integrations.

United States

Message

What I'm looking for

I seek senior platform roles where I can lead ServiceNow architecture, drive integrations and automation, mentor teams, and scale secure enterprise solutions.

I am a ServiceNow Architect with over 10 years of experience designing, developing, and scaling enterprise platform solutions across federal and commercial environments. I specialize in ITSM, ITOM, CMDB, HRSD, scoped app development, API integrations, Flow Designer, and platform governance, and I lead cross-functional teams to modernize legacy systems into unified automated workflows.

I have delivered end-to-end solutions including Discovery, Security Incident Response, GRC, and Service Portal engineering, and I enforce coding standards, CI/CD practices, and secure data policies. I mentor developers, run architecture workshops, and align technical roadmaps with long-term business goals to deliver measurable operational improvements.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Architect

Current

Decian Inc

Apr 2022 - Present (3 years 6 months)

Designed end-to-end ServiceNow solutions for cloud-native and hybrid environments, modernizing platforms by consolidating legacy systems and implementing ITOM, Security Incident Response, and GRC workflows.

ITOM GRC REST APIs Jenkins Git

Senior ServiceNow Developer

Star Ve Inc

May 2019 - Mar 2022 (2 years 10 months)

Led complex ServiceNow implementations across ITSM, HRSD, and CMDB, developed scoped applications for onboarding, and built reusable integration patterns using REST and Flow Designer to improve automation.

Scoped Applications ITSM Flow Designer REST APIs AngularJS ATF Governance

ServiceNow Developer

Neo PLM Inc

Mar 2017 - Apr 2019 (2 years 1 month)

Delivered scalable ITSM solutions including incident and knowledge management, created CI models for CMDB enrichment, and implemented OAuth/scripted integrations to support platform services.

ITSM OAuth Flow Designer CI Modeling

ServiceNow Administrator

SPAR Solution

Sep 2014 - Feb 2017 (2 years 5 months)

Managed ServiceNow modules (ITSM, CMDB, HRSD), maintained platform security and ACLs, performed upgrades and regression testing, and created catalog items and workflows to streamline service delivery.

ACLs RBAC ITSM Service Upgrades Workflow Design Troubleshooting