Open to opportunities

Sharon Simons

@sharonsimons

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Experienced ServiceNow Architect specializing in enterprise-grade solutions.

United States

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What I'm looking for

I seek a role that fosters innovation and collaboration, allowing me to leverage my ServiceNow expertise to drive impactful solutions.

I am a ServiceNow Architect with a decade of expertise in designing and delivering enterprise-grade solutions across various modules including ITSM, CSM, FSM, SPM, HRSD, and App Engine Studio. My work is recognized for creating scalable, secure, and maintainable architectures that streamline operations and align with strategic business objectives.

Throughout my career, I have been a trusted partner to engineering, operations, and leadership teams, delivering resilient ServiceNow ecosystems that enhance efficiency and adaptability. I have successfully architected scoped applications for compliance and audit workflows at PayPal, improving operational efficiency by 30%. My proficiency in complex integrations with platforms like Workday, Azure AD, and SAP has allowed me to optimize CMDB and enhance platform data protection through Zero Trust security principles.

In my previous roles, I have delivered domain-separated instances for various clients, established CI/CD pipelines, and enforced governance standards to ensure compliance across implementations. My technical skills include scripting, development, and integration, which I leverage to build dynamic service portals and performance analytics dashboards that provide real-time insights into service health.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Architect

Current

PayPal

Jan 2023 - Present (2 years 7 months)

Architected scoped applications for compliance, procurement, and audit workflows, improving operational efficiency by 30%. Designed secure integrations with SAP, Workday, and Azure AD using IntegrationHub and OAuth 2.0 flows.

ServiceNow SAP Workday Azure AD OAuth 2.0 Performance Analytics

ServiceNow Architect

Ironwood Systems

Jan 2020 - Present (5 years 7 months)

Delivered domain-separated instances with modular app designs for finance, healthcare, and education clients. Automated HRSD workflows for employee lifecycle processes, integrating with Workday and Azure AD.

ServiceNow Workday Azure AD CI CD Git Jenkins HIPAA)SOC2

Senior ServiceNow Developer

BrightCore Technologies

Jan 2016 - Present (9 years 7 months)

Built tailored ITSM, FSM, and CSM workflows to meet diverse operational requirements. Created dynamic service portals with GlideAjax-driven widgets and guided intake forms.

ServiceNow ITSM CSM GlideAjax REST APIs Slack Active Directory

ServiceNow Developer

Northbridge Data Solutions

Jan 2014 - Present (11 years 7 months)

Developed automated SLAs, approval flows, and incident routing logic for operational efficiency. Configured CMDB CI classes and transform maps to support asset and service visibility.

ServiceNow SLA CI Classes Transform Maps Facilities Management

Junior ServiceNow Developer

Cypress Tech Partners

Jan 2012 - Present (13 years 7 months)

Customized Incident, Change, and Knowledge modules with business rules and client scripts. Managed update sets and supported testing across development and production environments.

ServiceNow Incident Management Change Management Knowledge Management Business Rules Testing Operational Reports

Education

Degrees, certifications, and relevant coursework

Virginia Community College

Bachelor of Science, Computer Science

Studied the fundamentals of computer science, gaining a strong foundation in programming, data structures, and algorithms. Developed skills essential for software development and system administration.