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@irvinaston
ServiceNow Certified Architect delivering scalable enterprise platform solutions.
United StatesI am a ServiceNow Certified Architect with a decade of hands-on experience designing and delivering enterprise ServiceNow solutions across ITSM, ITOM, HRSD, and CSM. I focus on translating complex business needs into scalable platform architectures while enforcing governance and best practices.
Throughout my career I have led cross-functional teams, driven platform adoption, and implemented integrations and automation at scale—improving SLA compliance, accelerating HR response times, and enabling automated incident workflows. I combine technical expertise in GlideScript, JavaScript, REST/SOAP APIs, and orchestration with strong solution design and roadmapping skills.
I seek to partner with organizations that value robust platform strategy, continuous improvement, and measurable business outcomes, bringing pragmatic leadership and a proven track record of delivering enterprise-grade ServiceNow implementations.
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Work history, roles, and key accomplishments
Datadog, Inc.
Aug 2023 - Present (2 years 3 months)
Designed enterprise ServiceNow architecture supporting ITSM, HRSD, and ITOM for 5,000+ global users; led platform governance and defined roadmap to align with corporate IT strategy. Oversaw multi-environment deployments and integrated AWS CloudWatch and Splunk for automated incident creation and resolution tracking.
HubSpot, Inc.
Jun 2020 - Jul 2023 (3 years 1 month)
Led migration of HR case management to ServiceNow HRSD improving HR response time by 40% and configured ITIL-aligned Incident, Problem, and Change processes to raise SLA compliance from 85% to 96%. Implemented SSO/Okta integration and delivered real-time executive dashboards.
PagerDuty, Inc.
Sep 2017 - May 2020 (2 years 8 months)
Designed custom incident escalation architecture and led REST API integrations with monitoring platforms to automate incident creation; managed CMDB architecture and introduced ATF-based test automation for upgrade regression testing.
Elastic N.V.
Aug 2015 - Aug 2017 (2 years)
Configured and supported core ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog), built Service Portal interfaces, and developed automation scripts to streamline recurring tasks and support platform upgrades and UAT.
Degrees, certifications, and relevant coursework
UVBachelor of Science, Computer Science
Bachelors in Computer Science from the University of Vermont focusing on core computer science principles and practical software development skills.
United StatesYou can contact Irvin and 90k+ other talented remote workers on Himalayas.
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