Hazi N
@hazin
Results-driven ServiceNow Architect with 10 years of experience.
What I'm looking for
I am a results-driven ServiceNow Architect and Developer with a decade of experience in end-to-end platform implementations, automation, and enterprise integrations. My expertise spans across ITSM, ITOM, CSM, HRSD, and GRC, underpinned by a strong foundation in JavaScript, Glide API, Flow Designer, and UI Builder. I am adept at designing scalable solutions, optimizing workflows, and integrating ServiceNow with major platforms such as SAP, Workday, and Azure.
Throughout my career, I have been recognized for leading high-impact projects, mentoring teams, and driving platform innovation while maintaining security best practices. I have successfully enhanced customer satisfaction by 25% through improved CRM solutions and reduced integration time by 40% through efficient API implementations. My leadership in project delivery has consistently resulted in teams delivering projects 20% ahead of schedule, achieving a 90% adoption rate with custom UI enhancements.
Experience
Work history, roles, and key accomplishments
ServiceNow Architect
10Pearls
Jan 2021 - Present (4 years 6 months)
Architected enterprise-wide ServiceNow solutions across ITSM, ITOM, CSM, HRSD, GRC, and SPM. Directed large-scale upgrades, migrations, and platform optimizations for Fortune 500 clients, developing CI/CD pipelines and establishing security best practices.
Lead ServiceNow Developer
Contour Software
Jun 2018 - Dec 2020 (2 years 6 months)
Led end-to-end ServiceNow implementations for ITSM, ITOM, and CSM, designing complex workflows with Flow Designer and Integration Hub. Built custom applications for ITBM, GRC, and HRSD, integrating ServiceNow with SAP, Workday, and Azure.
ServiceNow Developer
Systems Limited
Mar 2016 - May 2018 (2 years 2 months)
Developed and customized ITSM/ITOM modules using JavaScript, Glide API, Business Rules, and Script Includes. Automated workflows and configured UI Policies, Client Scripts, and Notifications to enhance service delivery and supported REST/SOAP integrations.
Education
Degrees, certifications, and relevant coursework
LUMS
Bachelor's in Computer Science, Computer Science
Studied Computer Science, gaining foundational knowledge in programming, algorithms, and software development. Completed coursework relevant to modern computing practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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