Open to opportunities

Hazi N

@hazin

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Results-driven ServiceNow Architect with 10 years of experience.

United States

Message

What I'm looking for

I am looking for a role that challenges my skills and offers opportunities for growth in a collaborative environment.

I am a results-driven ServiceNow Architect and Developer with a decade of experience in end-to-end platform implementations, automation, and enterprise integrations. My expertise spans across ITSM, ITOM, CSM, HRSD, and GRC, underpinned by a strong foundation in JavaScript, Glide API, Flow Designer, and UI Builder. I am adept at designing scalable solutions, optimizing workflows, and integrating ServiceNow with major platforms such as SAP, Workday, and Azure.

Throughout my career, I have been recognized for leading high-impact projects, mentoring teams, and driving platform innovation while maintaining security best practices. I have successfully enhanced customer satisfaction by 25% through improved CRM solutions and reduced integration time by 40% through efficient API implementations. My leadership in project delivery has consistently resulted in teams delivering projects 20% ahead of schedule, achieving a 90% adoption rate with custom UI enhancements.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Architect

Current

10Pearls

Jan 2021 - Present (4 years 6 months)

Architected enterprise-wide ServiceNow solutions across ITSM, ITOM, CSM, HRSD, GRC, and SPM. Directed large-scale upgrades, migrations, and platform optimizations for Fortune 500 clients, developing CI/CD pipelines and establishing security best practices.

ServiceNow ITSM ITOM CSM GRC SPM CI CD DevOps SAP Workday Azure AWS Security Best Practices

Lead ServiceNow Developer

Contour Software

Jun 2018 - Dec 2020 (2 years 6 months)

Led end-to-end ServiceNow implementations for ITSM, ITOM, and CSM, designing complex workflows with Flow Designer and Integration Hub. Built custom applications for ITBM, GRC, and HRSD, integrating ServiceNow with SAP, Workday, and Azure.

ServiceNow ITSM ITOM CSM Flow Designer ITBM GRC SAP Workday Azure Performance Analytics SAML OAuth Encryption

ServiceNow Developer

Systems Limited

Mar 2016 - May 2018 (2 years 2 months)

Developed and customized ITSM/ITOM modules using JavaScript, Glide API, Business Rules, and Script Includes. Automated workflows and configured UI Policies, Client Scripts, and Notifications to enhance service delivery and supported REST/SOAP integrations.

ServiceNow ITSM ITOM JavaScript Glide Scripting Business Rules Script Includes UI Policies Service Portal AngularJS HTML CSS ACLs SSO

Education

Degrees, certifications, and relevant coursework

LUMS

Bachelor's in Computer Science, Computer Science

Studied Computer Science, gaining foundational knowledge in programming, algorithms, and software development. Completed coursework relevant to modern computing practices.