Hazi NHN
Open to opportunities

Hazi N

@hazin

Results-driven ServiceNow Architect with 10 years of experience.

United States
Message

What I'm looking for

I am looking for a role that challenges my skills and offers opportunities for growth in a collaborative environment.

I am a results-driven ServiceNow Architect and Developer with a decade of experience in end-to-end platform implementations, automation, and enterprise integrations. My expertise spans across ITSM, ITOM, CSM, HRSD, and GRC, underpinned by a strong foundation in JavaScript, Glide API, Flow Designer, and UI Builder. I am adept at designing scalable solutions, optimizing workflows, and integrating ServiceNow with major platforms such as SAP, Workday, and Azure.

Throughout my career, I have been recognized for leading high-impact projects, mentoring teams, and driving platform innovation while maintaining security best practices. I have successfully enhanced customer satisfaction by 25% through improved CRM solutions and reduced integration time by 40% through efficient API implementations. My leadership in project delivery has consistently resulted in teams delivering projects 20% ahead of schedule, achieving a 90% adoption rate with custom UI enhancements.

Experience

Work history, roles, and key accomplishments

10
Current

ServiceNow Architect

10Pearls

Jan 2021 - Present (4 years 6 months)

Architected enterprise-wide ServiceNow solutions across ITSM, ITOM, CSM, HRSD, GRC, and SPM. Directed large-scale upgrades, migrations, and platform optimizations for Fortune 500 clients, developing CI/CD pipelines and establishing security best practices.

Education

Degrees, certifications, and relevant coursework

LUMS logoLU

LUMS

Bachelor's in Computer Science, Computer Science

Studied Computer Science, gaining foundational knowledge in programming, algorithms, and software development. Completed coursework relevant to modern computing practices.

Tech stack

Software and tools used professionally

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Hazi N - ServiceNow Architect - 10Pearls | Himalayas