Jared Martin

Managed multiple concurrent commercial millwork projects from production through installation, coordinating clients, general contractors, shop teams, vendors, and field installers. Improved project visibility and accountability by establishing clearer scheduling, tracking, and communication processes.

Scaled the Customer Success team from 6 to 20+ members, leading onboarding, development, and retention through rapid growth. Directed a $27M MRR portfolio supporting 35,000+ customers and improved customer satisfaction scores by 16%.

Managed customer accounts and tailored contracts to client needs while consistently meeting or exceeding targets. Mentored junior staff and used Salesforce to improve relationship management, efficiency, and customer satisfaction.

Led multimedia marketing strategy and execution for SMEs and international clients, supporting market expansion and revenue growth. Directed a cross-functional team and built long-term stakeholder relationships to deliver high-impact campaigns.

Managed corporate accounts for national and international transportation companies and presented training solutions in group and board-level settings. Helped expand the client base, contributing to revenue growth and wider market penetration.

Oversaw business operations, including sales, accounting, staffing, customer relationships, and international dealer partnerships. Increased the customer base by 35%+ and business turnover by 80%+ within 18 months.

Consistently delivered sales results 20%+ above target across six years while growing and retaining geographic account portfolios. Created a sales strategy, training program, and presentation approach adopted company-wide.

Managed UK sales and account relationships while leading marketing initiatives and large-scale exhibitions. Expanded the dealer base 25% within six months, strengthening national market presence and contributing to press coverage.