Open to opportunities

Michael Iaquinta

@michaeliaquinta

Message

Dynamic leader in customer success and sales excellence.

United States

Message

What I'm looking for

I seek a role that fosters collaboration, innovation, and growth opportunities.

I am a dynamic and results-driven leader with extensive experience in customer success, service, and sales. My proven track record in strategic planning and driving proactive customer retention has enabled me to enhance customer service excellence and spearhead new market growth initiatives. I excel in aligning short- and long-term objectives to generate multi-million-dollar growth in highly competitive markets.

Throughout my career, I have been recognized for my operational excellence, innovative problem-solving, and critical thinking. I have successfully led high-performing teams and cultivated customer-centric cultures that prioritize satisfaction and loyalty. My ability to pivot and adapt to changing business needs while maintaining a big-picture perspective has consistently delivered measurable results.

Experience

Work history, roles, and key accomplishments

Senior Director of Customer Success & Service

Leviant

Jan 2024 - Feb 2024 (1 month)

Led Customer Success and Service at Leviant, focusing on client onboarding, satisfaction, and revenue growth. Collaborated cross-functionally to enhance the customer journey and implemented operational improvements. Spearheaded projects to develop a client-centric web portal and expanded field services nationwide.

Project Management Customer Experience Sales Enablement Stakeholder Management Program Development

Director of Renewals and Expansions

OpenAsset

Jan 2022 - Aug 2023 (1 year 7 months)

Rebuilt the Customer Success team to optimize SaaS client retention and expansion globally. Implemented customer-focused strategies and transformed commercial processes to achieve high renewal and expansion rates.

Customer Experience Project Management Sales Enablement Stakeholder Management Program Development

Director of Sales

Starry Inc.

Dec 2020 - Jan 2022 (1 year 1 month)

Built and led the sales team and strategy for market expansion. Drove new revenue opportunities and established a high-performance sales organization, achieving significant sales growth.

Sales Enablement Project Management Stakeholder Management Customer Experience

Business Owner

Crabtree & Crace

Jul 2016 - Dec 2021 (5 years 5 months)

Developed and led strategic planning, customer success, operations, and sales functions. Piloted omnichannel marketing campaigns and established a values-based culture to enhance customer satisfaction and profitability.

Customer Experience Sales Enablement Project Management Stakeholder Management Program Development

Director of Customer Success

Fleetmatics

Oct 2011 - Jul 2016 (4 years 9 months)

Led customer success for a SaaS provider, focusing on customer feedback aggregation and operational scaling. Fostered a high-performing culture to improve onboarding, engagement, and customer support.

Customer Experience Project Management Stakeholder Management Sales Enablement Program Development