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Ben ClosBC
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Ben Clos

@benclos

Senior Customer Success Manager at Precision eControl who grew net revenue retention to 95% across enterprise SaaS accounts.

United States
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At Precision eControl, I directed commercial strategy for a $2.5M+ portfolio of enterprise SaaS accounts, increasing net revenue retention by 20% to 95%. I use renewal forecasting, account planning, churn mitigation, and expansion initiatives to support customer growth.

I lead enterprise implementations and lifecycle management across onboarding, enablement, and adoption. I also advise stakeholders on data workflows, analytics solutions, and platform architecture, translating technical capabilities into business outcomes.

Previously, at TENFOLD Brand, LLC, I managed multichannel strategy and design projects and cross-functional teams, helping achieve 10% annual revenue growth through expansion opportunities. At Mindstream Interactive, I managed customer relationships and $1M+ in annual client billing.

Experience

Work history, roles, and key accomplishments

PE
Current

Senior Customer Success Manager

Precision eControl

Jul 2024 - Present (2 years 3 months)

Directed commercial strategy for a $2.5M+ portfolio of enterprise SaaS accounts, driving 20% growth in Net Revenue Retention to 95%. Lead enterprise customer implementations and lifecycle management, consulting stakeholders on data workflows and analytics solutions.

Education

Degrees, certifications, and relevant coursework

Ohio University logoOU

Ohio University

Bachelor of Science, Journalism - Strategic Communications

2011 - 2015

Bachelor of Science in Journalism with a focus on Strategic Communications, completed in 2015.

Ohio University logoOU

Ohio University

Entrepreneurial Certificate, Entrepreneurship

Earned an Entrepreneurial Certificate.

Tech stack

Software and tools used professionally

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