Open to opportunities

Ryan B

@ryanb2

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I am a Customer Success leader driving SaaS adoption, cloud solutions, and measurable customer outcomes.

United States

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What I'm looking for

I'm seeking a customer-success or post-sales leadership role at a data-driven, collaborative company where I can lead cloud and SaaS adoption, partner with executives, drive consumption and measurable ROI, and scale customer value through cross-functional programs.

I am a Customer Success and Account Management professional with expertise in orchestrating enterprise solution delivery, cloud adoption, and customer value realization.

I orchestrate end-to-end delivery of workflow automation solutions across 35+ enterprise and mid-market accounts, managing 10+ concurrent projects to ensure adoption, consumption growth, and renewal. I partner with C-level stakeholders to define success plans, align digital transformation goals, and drive measurable ROI through automation.

I have led Agile SCRUM teams and leveraged customer usage data to enhance solution health, mitigate churn, and generate expansion pipelines that contributed to net revenue growth. Previously, I built and managed a book of business that generated $150K+ in annual recurring revenue and supported investment advisory underwriting and ROI modeling for transactions up to $50M.

I bring cross-functional orchestration, data-driven insights, and program governance to post-sales lifecycles, with hands-on experience in Azure, M365, Salesforce, and JIRA. I hold a BA in Business & Economics, serve on a local board, and volunteer in community organizations, all reinforcing my focus on driving adoption and measurable customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Project Manager

Current

ShuffleLabs Inc.

Jan 2022 - Present (3 years 8 months)

Orchestrate end-to-end delivery of workflow automation solutions across 35+ enterprise and mid-market accounts, managing 10+ concurrent projects to drive adoption, consumption growth, and renewals. Partner with C-level stakeholders and lead Agile/SCRUM teams to leverage usage data, mitigate churn, and generate expansion pipeline contributing to net revenue growth.

Customer Success Project Management Agile Scrum Automation)Stakeholder Management Renewals Jira Salesforce

Account Manager (GovCon Sector)

MarathonTS

Jan 2022 - Dec 2022 (11 months)

Built and managed a book targeting government integrators and generated $150K+ in annual recurring revenue through strategic client acquisition and retention. Engaged daily with program managers and executives to assess needs, provide consultative solutions, and coordinated recruiting/onboarding/compliance for seamless contract delivery.

Account Management Relationship Management Stakeholder Engagement Salesforce Revenue

Associate - Investment Advisory

Marcus & Millichap

Jan 2019 - Jan 2022 (3 years)

Cultivated a high-value client network via consultative outreach to 200+ property owners and produced market research and valuation analyses to support investment decisions. Conducted detailed underwriting, STR analysis, and ROI modeling for transactions up to $50M and collaborated with marketing and research teams on data-driven pitch materials.

Commercial Real Estate Underwriting Financial Modeling Market Research Investment Advisory Due Diligence CRM Sales

Education

Degrees, certifications, and relevant coursework

Hampden-Sydney College

Bachelor of Arts, Business and Economics

Activities and societies: Board Member, Arlington County Fair (2021–Present); Omicron Delta Epsilon (Honor Society for Economics); Sigma Nu Fraternity — Treasurer; ShelterHouse and McLean Food Shelter volunteer; U.S. Soccer referee.

Bachelor of Arts in Business and Economics from Hampden-Sydney College in Farmville, Virginia.