JVJustin Di Vilio
@justindivilio
Senior Customer Success Manager driving revenue and client satisfaction.
United StatesWhat I'm looking for
With over 20 years of experience in customer success and business development, I am dedicated to exceeding customer expectations and driving retention. My expertise lies in managing a diverse portfolio of enterprise accounts, generating significant revenue, and building strategic partnerships. I have successfully led initiatives that streamlined processes, improved customer satisfaction, and drove expansion revenue.
At PTC, Inc., I managed a $20M ARR portfolio and was instrumental in launching a Gold/Platinum Partner Program, mentoring teams, and optimizing onboarding processes. My strategic thinking and problem-solving skills have consistently resulted in high retention rates and increased upsell opportunities. I am passionate about leveraging data-driven insights to enhance customer experiences and drive organizational growth.
Experience
Work history, roles, and key accomplishments
Senior, Customer Success Manager
PTC, Inc.
May 2021 - Present (4 years 2 months)
Managed a West Coast portfolio of 25 Enterprise accounts valued at $20M ARR across diverse sectors. Led the FY24/25 Customer Experience Operations Task Force, streamlining processes and improving satisfaction scores.
Customer Success Strategist, Voice of the Customer
Alignex, Inc.
Jun 2017 - Present (8 years 1 month)
Initiated and launched the company's first Customer Success organization, mitigating customer attrition by 20% and capturing $100K in new revenue. Uncovered 30% expansion opportunities and boosted engagement by 50% through TAM analysis.
Director, Business Development - Marine & RV Divisions
ARI
Jan 2015 - Present (10 years 6 months)
Built strategic partnerships with OEMs, distributors, and associations to boost brand recognition and align with target markets. Forged over 30 OEM, distributor, and dealer partnerships, driving 25% growth in branded lead generation.
Program Manager & Sales Team Lead - Powersports, Marine & RV
ARI
Aug 2012 - Present (12 years 11 months)
Pioneered partner-driven growth strategies and established high-impact alliances, influencing product direction and launching programs that outpaced sales targets. Managed and developed a team of 8 Account Managers, securing 10 key content partnerships.
Territory Manager, Inside Sales – International & Domestic
ARI
Feb 2007 - Present (18 years 5 months)
Drove B2B sales across North America, growing the dealer base through proactive prospecting, telesales, and trade show outreach. Generated over $770K in revenue, earning multiple awards for surpassing sales targets.
Account Executive, Inside Sales
AT&T/SBC – YellowPages.com
Aug 2005 - Present (19 years 11 months)
Managed inside sales accounts for YellowPages.com, focusing on client relationships and sales targets. Contributed to the company's revenue goals through direct sales efforts.
Account Manager
Premier Marketing Group
Mar 2004 - Present (21 years 4 months)
Managed client accounts, ensuring satisfaction and fostering strong business relationships. Played a key role in marketing initiatives and client retention.
Education
Degrees, certifications, and relevant coursework
Marian University
Bachelor of Science in Business Administration & Marketing (BSBA), Business Administration & Marketing
Activities and societies: Fraternity President, Phi Kappa Theta
Completed a Bachelor of Science in Business Administration & Marketing. Served as Fraternity President for Phi Kappa Theta.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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