Open to opportunities

Devin Richards

@devinrichards

Message

I build trusted client and partner relationships that align strategy, delivery, and long-term account growth.

United States

Message

What I'm looking for

I'm looking to lead customer, partner, or client relationships where I can connect strategy, delivery, and growth teams, build trusted stakeholder partnerships, and improve the operational systems behind long-term account health.

I've led client, partner, and delivery relationships at Focus Lab, Clockwork, and Odi by Focus Lab, connecting executive stakeholders with strategy, design, development, sales, and project teams. I manage complex engagements from discovery through launch, aligning scope, timelines, budgets, and success metrics.

I've supported partner-sourced opportunities, managed 8+ concurrent client engagements, built agency workflows, and mentored teams. My work combines relationship-first account leadership with practical operations, roadmapping, capacity planning, and user-centered technology and brand consulting.

Experience

Work history, roles, and key accomplishments

Partner Success Manager

Focus Lab

Jan 2025 - Dec 2025 (11 months)

Owned and managed strategic partner relationships, acting as the primary point of contact between Focus Lab, referral partners, and internal delivery teams. Supported partner-sourced opportunities and contributed to internal initiatives for process improvement.

Partner Success Project Management Remote Collaboration

Senior Client Strategist

Clockwork

Nov 2023 - Jan 2025 (1 year 2 months)

Collaborated with clients to align project goals with user and business needs, guiding decision-making for product and creative teams. Managed budgets, roadmapping, and cross-functional team efforts to ensure successful outcomes.

Client Strategy Roadmapping Sprint Planning Budget Management Agile Waterfall Stakeholder Management Business Development

Managing Director

Odi by Focus Lab

Aug 2022 - Sep 2023 (1 year 1 month)

Played a vital role in the creation and growth of the agency, managing and mentoring team members. Reviewed client deliverables, led internal meetings, and served as a communication bridge between internal and client teams.

Team Management Mentor Quality Assurance Thought Leadership

Project Manager

Focus Lab

Apr 2018 - Aug 2022 (4 years 4 months)

Led and managed internal and client meetings for brand and interactive projects, developing timelines and budgets. Triaged roadblocks, documented meeting notes, and established project processes for successful outcomes.

Project Management Meeting facilitation Budget Management Process Improvement Client Communication

Marketing Project Manager

Launch That

Apr 2017 - Apr 2018 (1 year)

Worked with the Senior Marketing Director to define project requirements for a team of 10-15, distributing work and tracking progress. Developed reports, implemented workflows, and maintained a continuing education program.

Project Management Resource Allocation Reporting Team Coordination Time Management