Jacqueline Ling
@jacquelineling
Results-driven Operations Manager with expertise in product management.
What I'm looking for
I am an experienced Operations Manager with a strong background in product management and marketing. Currently, I oversee B2B and D2C platforms, ensuring effective communication and timely execution of marketing strategies. My role involves managing a comprehensive marketing calendar and collaborating with sales teams to enhance customer engagement.
Throughout my career, I have successfully led marketing initiatives, maintained sales materials, and participated in numerous tradeshows. My previous positions have equipped me with a diverse skill set in inventory management, customer service, and team leadership, allowing me to drive growth and improve operational efficiency.
I am passionate about fostering inclusive workplace environments and have actively contributed to diversity initiatives in my roles. My educational background in Organizational Communications complements my professional experience, enabling me to effectively communicate and collaborate across various teams.
Experience
Work history, roles, and key accomplishments
Operations Manager
Ling-Hiroto
Feb 2024 - Present (1 year 5 months)
Managed product for B2B sites Faire and Markettime, as well as the D2C Shopify site. Oversaw the marketing calendar, including the development and planning of wholesale email campaigns.
Customer Service & Sales Marketing Manager
Keena
May 2022 - Present (3 years 2 months)
Managed the marketing calendar, including the development and planning of wholesale email campaigns. Maintained an email marketing outreach list of over 10,000 professional contacts.
Merchandise Manager
Julienne Fine Foods & Celebration
Jun 2021 - Present (4 years 1 month)
Oversaw the processing of merchandise flow from initial purchasing to warehouse organization. Managed the entire product life-cycle with a focus on inventory management.
Director of Diversity & Inclusion
Keena
Jan 2021 - Present (4 years 6 months)
Researched BIPOC gift lines suitable for Keena representatives to sell. Presented bi-weekly on internal calls to share information regarding diversity and inclusion.
Independent Sales Representative
Keena
Mar 2019 - Present (6 years 4 months)
Represented and sold 24 gift lines, ranging from furniture to greeting cards. Stayed updated on market trends within the gift industry.
Showroom Manager
Keena
Mar 2019 - Present (6 years 4 months)
Maintained the cleanliness and structure of displays for 36 individual gift lines. Assisted out-of-area sales representatives by writing orders and guiding gift buyers.
Gift Buyer
Vroman’s Bookstore
Feb 2016 - Present (9 years 5 months)
Played a significant role in selecting and maintaining merchandise for three locations with differing consumer bases. Managed daily sales analysis for a satellite location.
Administrative Assistant
Creative Capers Entertainment Inc.
Feb 2015 - Present (10 years 5 months)
Supported the company President with everyday tasks and maintained professional contracts. Organized employee packets to ensure all contracts were current.
Book Department Assistant Manager
Vroman’s Bookstore
Feb 2015 - Present (10 years 5 months)
Oversaw and trained Book Department staff. Assisted the Book Department Manager in writing employee evaluations.
Internship
Los Angeles Magazine
Sep 2011 - Present (13 years 10 months)
Gained practical experience in a professional media environment. Assisted with various tasks to support magazine operations.
Assistant Gift Buyer
Vroman’s Bookstore
Mar 2010 - Present (15 years 4 months)
Coordinated and communicated with vendors to oversee purchase orders. Helped maintain the Head Gift Buyer's schedule and calendar with outside representatives.
Bookseller
Vroman’s Bookstore
Sep 2007 - Present (17 years 10 months)
Assisted customers with book selections and managed sales transactions. Maintained an organized and appealing book display.
Education
Degrees, certifications, and relevant coursework
Cal Poly Pomona
BA, Organizational Communications
Studied Organizational Communications at Cal Poly Pomona. Gained knowledge in communication strategies and organizational structures.
Availability
Location
Authorized to work in
Website
keenaco.comJob categories
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