Open to opportunities

Ruby Jones

@rubyjones

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Strategic operations leader with 12+ years of experience in management.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my operational expertise in a dynamic environment, focusing on team collaboration and strategic initiatives for growth.

With over 12 years of experience in operations leadership, I have a proven track record of driving organizational efficiency and supporting C-suite executives in scaling business operations. My expertise spans production, inventory management, and customer experience, allowing me to implement strategic initiatives that enhance performance and collaboration across teams.

At Marrow Fine Jewelry, I successfully led the rollout of a real-time inventory tracking system, significantly improving operational visibility and accuracy. My role involved managing vendor negotiations and overseeing the opening of two new store locations, where I ensured seamless inventory procurement and staff onboarding. I thrive in dynamic environments and am recognized for my ability to deliver high-impact results.

Previously, I served as a Customer Experience Manager at Robbins Brothers, where I focused on client engagement and operational efficiency, training over 25 sales associates to improve performance. My diverse background also includes experience as an ESL Instructor and Office Manager, where I honed my skills in team management and customer service excellence.

Experience

Work history, roles, and key accomplishments

Production & Inventory Manager

Marrow Fine Jewelry

Jan 2020 - Dec 2024 (4 years 11 months)

Reported directly to the CEO, leading company-wide production and inventory operations across retail, trunk shows, and e-commerce. Implemented a real-time inventory tracking system, improving operational visibility and accuracy, and spearheaded the rollout of Monday.com across the organization. Managed high-level vendor negotiations, opened two new store locations, and directed fulfillment of 200+

Production Management Inventory Management Monday.Com retail management Supply Chain Management Project Management Client Experience

Customer Experience Manager

Robbins Brothers

Jan 2018 - Dec 2020 (2 years 11 months)

Oversaw day-to-day operations of an $18M+ revenue flagship store, focusing on client engagement and operational efficiency. Trained and managed 25+ sales associates, leading performance improvement initiatives through coaching and KPI tracking. Utilized Slack and Salesforce to optimize team communications, scheduling, and clienteling strategies.

Customer Experience Sales Management KPI Tracking Salesforce Slack Clienteling Event Management Team Leadership

Office Manager / Acting Store Manager

Helzberg Diamonds

Jan 2016 - Dec 2018 (2 years 11 months)

Promoted from Office Manager to Acting Store Manager, leading store operations, sales training, and customer service initiatives. Managed inventory planning and vendor relationships, ensuring alignment with seasonal demand and promotions. Coached new team members in CRM best practices and luxury service delivery, improving client retention and satisfaction.

Sales Training Customer Service Vendor Relations CRM Luxury Customer Retention

ESL Instructor

Berlitz Language School

Jan 2007 - Dec 2009 (2 years 11 months)

Developed and delivered tailored English instruction for professionals in luxury retail and hospitality industries. Focused on enhancing business communication and customer service skills through immersive training programs.

English Instruction Curriculum Development Customer Training Professional Development Training Delivery

Construction Office Manager

Al Wardi Group

Jan 2007 - Dec 2009 (2 years 11 months)

Led international recruitment efforts, including sourcing talent from Thailand to support large-scale projects. Managed procurement, vendor relations, and travel logistics for executive teams and engineering staff.

Procurement Vendor Relations Logistics Talent Sourcing

Education

Degrees, certifications, and relevant coursework

Glasgow Caledonian University

Bachelor of Arts, Social Sciences

Studied a broad range of disciplines within the social sciences, gaining a comprehensive understanding of human society and cultural dynamics. Developed critical thinking, research, and analytical skills applicable to various professional fields.