Open to opportunities

NATALIE TELLEZ

@natalietellez

Message

Retail operations leader driving customer-focused experiences and operational improvements.

United States

Message

What I'm looking for

I seek a role where I can lead operations and implement process improvements at a collaborative, growth-oriented company.

I am a retail operations leader with broad experience in project and change management, training and SOP development, and executive-level communications across retail and experiential marketing environments. I have led cross-functional initiatives that improved ordering and cataloging systems, increased incremental sales by 10%, and delivered custom corporate orders at scale.

I focus on clear documentation, measurable process improvements, and team development to elevate guest experience and operational efficiency. My background includes retail leadership, vendor and vendor-portal support, event production, and calendar and travel management for executive teams.

Experience

Work history, roles, and key accomplishments

Current

Retail Operations Manager

Current

SSA Group

Jun 2024 - Present (1 year 8 months)

Spearheading communication and training initiatives for the Retail Department, improving process dissemination and elevating guest-focused service standards across retail locations.

Retail Operations Training Development SOP Development Change Management Guest Experience Cross Functional Collaboration Communication Project Management

Sr. Manager of Retail/Wholesale Ops

Erin Condren

Feb 2022 - Apr 2023 (1 year 2 months)

Led cross-functional operational improvement projects that improved ordering and product cataloging, enabling increased customization and driving incremental sales growth of 10% while managing large custom corporate orders.

Project Management Retail Operations Process Improvement Vendor Management Sales Growth

Retail Operations Manager

Erin Condren

Sep 2018 - Jan 2022 (3 years 4 months)

Led supply chain, construction, and change management projects; authored all Retail SOPs and implemented communication and merchandising processes to streamline store operations and support marketing activations.

Supply Chain SOP Development Change Management Merchandising Project Management Event Logistics

Assistant Manager

Erin Condren

Sep 2017 - Sep 2018 (1 year)

Managed store opening/closing, drove sales goals, supported inventory and guest experience, and co-developed training materials and store culture as a founding team member.

Store Management Team Leadership Training Development Customer Service Sales Coaching Store Operations

IT Support Analyst

City of Austin

May 2016 - Aug 2017 (1 year 3 months)

Provided application support for vendors and city staff on Vendor Connection, ensured compliance with vendor procedures, produced data reports, and helped streamline departmental business practices.

Application Support Vendor Management Data Analysis Reporting Process Improvement Technical Support Documentation

Experiential Marketing Producer

EnviroMedia

Sep 2014 - May 2016 (1 year 8 months)

Coordinated multi-city marketing tours and negotiated contracts, reducing client costs by 15–25% while managing budgets and payroll to maximize campaign visibility and efficiency.

Event Management Contract Negotiation Budget Management Scheduling

Office Manager

Car2go NA LLC

Nov 2011 - Aug 2014 (2 years 9 months)

Managed executive calendars and travel, led office expansion projects, and sourced/negotiated venues and logistics for internal events and international travel coordination.