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Jack Epner

@jackepner

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Revenue operations and GTM consultant at HubProsper who built NORMLZ, an AI-powered CRM data normalization platform.

United States

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At HubProsper, where I work as an independent consultant, I design revenue systems that connect sales, marketing, and customer success. My work for clients including FIFA, OpenAI, and the U.S. Department of Defense has included customer data workflows that increased conversion and upsell rates by 40%.

I built NORMLZ, a SaaS platform for automated CRM data normalization, with React, TypeScript, PostgreSQL, and HubSpot APIs. I also built a working prototype of an agentic AI system for researching prospects and generating tailored sales outreach.

Earlier, at Intercall, I developed Global 100 client accounts and exceeded sales goals every month. My experience also includes fundraising and marketing at Lifeline Puppy Rescue, customer retention at Wyndham Worldwide, and production management in film and TV.

Experience

Work history, roles, and key accomplishments

Current

Founder & Revenue Operations Consultant

Current

HubProsper

Aug 2018 - Present (8 years 2 months)

Founded and led a consulting practice focused on revenue operations and GTM strategy, serving clients such as FIFA, OpenAI, and the U.S. Department of Defense. Engineered customer data workflows and CRM infrastructure, built a SaaS platform for CRM data normalization, and developed an agentic AI sales research system.

Revenue Operations HubSpot CRM Optimization Lead Scoring Marketing Automation Data Governance AI Workflows React TypeScript PostgreSQL OAuth Tavily Exa LLM APIs SEO GEO

Lead Concierge

Wyndham Worldwide

Sep 2015 - Jun 2018 (2 years 9 months)

Grew business by developing customer retention programs and maintaining relationships with key clients and property owners. Established local referral frameworks and coordinated regional marketing programs and community outreach events.

Customer Retention Relationship Management Referral Programs Marketing Event Coordination

Production Manager, 2 AD, Actor

Self-Employed in Film/TV

Jun 2011 - Sep 2015 (4 years 3 months)

Drove success of independent projects through strategic hiring, budget management, and effective leadership across all departments. Managed SAG compliance and reporting, along with actor contracts and pay schedules.

Production Management Budget Management Leadership SAG Compliance Contract Management

Director of Fundraising and Marketing

Lifeline Puppy Rescue

Oct 2008 - May 2011 (2 years 7 months)

Drove donation campaigns, increasing average donations by 50%. Planned and executed large-scale events in Denver, including the first booth at the Taste of Colorado and an annual 5K race, leading to thousands of new supporters and adopters.

Fundraising Marketing Event Planning Social Media Management Engagement

Global Sales Manager

Intercall

Jun 2004 - Oct 2008 (4 years 4 months)

Developed Global 100 client accounts, identifying prospects at all levels and presenting product benefits, achieving year-over-year revenue gains of over 100%. Provided ongoing support and product training to end users, focusing on customer success in multi-million-dollar accounts.

Sales Account Management Cold Calling Customer Success Product Training

Online Sales Specialist

CareerBuilder

Jul 2003 - May 2004 (10 months)

Helped CareerBuilder move from the number four job board to number one in terms of site traffic and company valuation. Focused on driving revenue growth through new account acquisition across the full sales cycle and subsequent account management, beating quotas.

Sales Account Acquisition Account Management Revenue Growth Healthcare Industry

Education

Degrees, certifications, and relevant coursework

University of Illinois at Urbana-Champaign

Bachelor of Arts, Organizational Communications

Activities and societies: Dean's List, Illinois State Scholar, LAS Student Council Outreach Chairperson, Student Parking Faculty Advisory Board

Earned a Bachelor of Arts in Organizational Communications, with Dean's List and Illinois State Scholar awards, and leadership roles in student council and advisory boards.