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Ivo Linde

@ivolinde

I am a versatile IT professional with software engineering and systems support experience.

United States
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What I'm looking for

I seek a hands-on IT role combining systems administration and entry-level software engineering where I can troubleshoot, automate workflows, collaborate with developers, and improve user experience.

I am an IT professional with entry-level software engineering experience and mid-level expertise in Windows operating systems, hardware and software support, and technical customer service.

I have provided both in-office and field-based support, troubleshooting systems with limited tools and connectivity, managing patching and driver integration, and creating lightweight automation scripts in Python and C# to improve team efficiency.

I migrated email services to Google Workspace, handled user account setup and DNS adjustments, and regularly relayed user-reported issues and requirements to development teams to improve product usability and compliance with mandates.

I deliver clear, non-technical guidance to end users, collaborate with engineers to identify and resolve bugs, and focus on practical, maintainable solutions that bridge user needs and product improvements.

Experience

Work history, roles, and key accomplishments

BF

IT Administrator

Baltic FCS

Jan 2018 - Jan 2024 (6 years)

Provided in-office and field-based IT support in constrained environments, managing Windows workstations, patching, driver integration, and advanced system configuration. Developed Python and C# scripts to automate routine tasks, migrated email services to Google Workspace, and relayed user-reported issues to engineers to improve product usability.

CO

IT Support Technician Intern

Cesis District Government Office

Configured IT infrastructure during an office relocation and provided field support for government institutions, minimizing downtime and ensuring seamless transitions. Conducted routine maintenance and troubleshooting of printers, computers, and related hardware for schools and campuses.

VL

Point-of-Sale Technician Intern

Vendi Data Line

Performed maintenance and software updates on POS systems and led on-site deployment and configuration of POS units across postal service locations, ensuring successful installation and functional testing. Supported end-user computer repairs and assisted with CCTV system deployment to improve client operations.

Education

Degrees, certifications, and relevant coursework

Vidzeme University of Applied Sciences logoVS

Vidzeme University of Applied Sciences

Bachelor of Information Technologies, Software Engineering

Completed a Bachelor of Information Technologies with a focus in Software Engineering at Vidzeme University of Applied Sciences in Valmiera, Latvia.

Tech stack

Software and tools used professionally

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Ivo Linde - IT Administrator - Baltic FCS | Himalayas