Ivo Linde
@ivolinde
I am a versatile IT professional with software engineering and systems support experience.
What I'm looking for
I am an IT professional with entry-level software engineering experience and mid-level expertise in Windows operating systems, hardware and software support, and technical customer service.
I have provided both in-office and field-based support, troubleshooting systems with limited tools and connectivity, managing patching and driver integration, and creating lightweight automation scripts in Python and C# to improve team efficiency.
I migrated email services to Google Workspace, handled user account setup and DNS adjustments, and regularly relayed user-reported issues and requirements to development teams to improve product usability and compliance with mandates.
I deliver clear, non-technical guidance to end users, collaborate with engineers to identify and resolve bugs, and focus on practical, maintainable solutions that bridge user needs and product improvements.
Experience
Work history, roles, and key accomplishments
IT Administrator
Baltic FCS
Jan 2018 - Jan 2024 (6 years)
Provided in-office and field-based IT support in constrained environments, managing Windows workstations, patching, driver integration, and advanced system configuration. Developed Python and C# scripts to automate routine tasks, migrated email services to Google Workspace, and relayed user-reported issues to engineers to improve product usability.
IT Support Technician Intern
Cesis District Government Office
Configured IT infrastructure during an office relocation and provided field support for government institutions, minimizing downtime and ensuring seamless transitions. Conducted routine maintenance and troubleshooting of printers, computers, and related hardware for schools and campuses.
Point-of-Sale Technician Intern
Vendi Data Line
Performed maintenance and software updates on POS systems and led on-site deployment and configuration of POS units across postal service locations, ensuring successful installation and functional testing. Supported end-user computer repairs and assisted with CCTV system deployment to improve client operations.
Education
Degrees, certifications, and relevant coursework
Vidzeme University of Applied Sciences
Bachelor of Information Technologies, Software Engineering
Completed a Bachelor of Information Technologies with a focus in Software Engineering at Vidzeme University of Applied Sciences in Valmiera, Latvia.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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