RRRaheem R
@raheemr
Detail-oriented IT administrator and technical engineer specializing in support, security, and systems.
United StatesWhat I'm looking for
I am a detail-oriented IT Administrator and Tech Engineer with over eight years of hands-on experience in technical support, systems administration, and cybersecurity. I have delivered Tier 1 and Tier 2 remediation across 4,000+ devices, improved repair turnaround, and achieved 95%+ incident resolution while supporting Windows, macOS, Linux, and mobile platforms.
I specialize in OS-level repairs, malware cleanup, system imaging, hardware diagnostics, network troubleshooting, and root-cause analysis that reduced hardware downtime by 75%. I document incidents clearly, apply security best practices, and train end users, striving to optimize infrastructure reliability and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Senior IT Support Specialist
Geek Squad
May 2024 - Present (1 year 9 months)
Delivered Tier 1 & Tier 2 technical support across 4,000+ devices on Windows, macOS, and mobile platforms, resolving 95%+ of incidents and improving repair turnaround by 100% through OS repairs, malware cleanup, and hardware diagnostics.
Technical Support & Network Specialist
Independent Contractor
Sep 2018 - May 2024 (5 years 8 months)
Provided remote and onsite support installing/configuring Windows, Linux, and iOS environments, built custom PCs and small business networks, and reduced hardware-related downtime by 75% through root-cause analysis.
IT Operations & Customer Support Associate
Transcore EZPass
Feb 2022 - Jun 2022 (4 months)
Resolved over 40 customer technical inquiries daily with a 95% first-contact resolution rate and monitored data accuracy across payment and account systems using CRM and Excel.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor of Science, Cyber Security
2022 -
Pursuing a Bachelor of Science in Cyber Security with emphasis on IT security, systems administration, and incident response.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Portfolio
github.com/CK2RaheemJob categories
Skills
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