Open to opportunities

nelita arthur

@nelitaarthur

Message

I am an IT Support Specialist skilled in desktop support and troubleshooting.

United States

Message

What I'm looking for

I seek a customer-facing IT support role applying desktop and Windows administration skills, meeting SLAs, supporting secure data handling, and continuing technical growth (CompTIA A+).

I am an IT Support Specialist experienced in troubleshooting hardware, software, and connectivity issues in high-volume, customer-facing environments. I focus on Windows administration, Office 365 and Google Workspace support, and API troubleshooting.

At Intuit TurboTax, I provide software troubleshooting for installation, configuration, and performance issues, guide users through API-based data imports, resolve browser compatibility problems, and document solutions in the ticketing system while maintaining SLA compliance and secure handling of sensitive financial data.

I am completing CompTIA A+ (expected September 2025) and completed PerScholas End User Desktop Support training. I have hands-on experience with ticketing systems such as Spiceworks and simulated ServiceNow, as well as remote tools like TeamViewer and RDP.

Earlier roles strengthened my operational documentation, HIPAA compliance, and customer communication skills. I bring a service-oriented mindset, attention to incident triage and SLA timelines, and a commitment to grow into more advanced desktop and systems support responsibilities.

Experience

Work history, roles, and key accomplishments

Current

Tax Expert

Current

Intuit

Jan 2022 - Present (3 years 7 months)

Provided software troubleshooting for TurboTax, resolving installation, configuration, and browser compatibility issues while guiding users through API-based data import tools. Documented client interactions in ticketing systems, maintained SLA compliance, and ensured secure handling of sensitive financial data.

Ticketing Systems SLA Data Security Remote Support

Cultivation Technician

Curaleaf

Apr 2019 - Jul 2021 (2 years 3 months)

Managed environmental control systems remotely to maintain optimal plant growth and tracked production metrics through daily operational reports. Identified early signs of genetic or environmental issues and ensured production targets and quality standards were met.

Remote Monitoring Quality Control Troubleshooting

Pre-Suit Secretary

Morgan & Morgan

Apr 2016 - Apr 2019 (3 years)

Coordinated with healthcare providers and insurers while managing secure client records and maintaining HIPAA compliance. Prepared and submitted critical case documentation to support case progress and settlements.

HIPAA Medical Records Management Case Documentation Data Security

Sales Associate

Cricket Wireless

Jun 2015 - Apr 2016 (10 months)

Provided device setup, configuration, and troubleshooting for mobile hardware and software, resolving technical issues at point of sale. Researched technical roadblocks and delivered strong customer satisfaction and retention through clear communication.

Configuration Customer Support Point of Sale Sales