I am an experienced IT professional with a strong background in troubleshooting and resolving hardware and software issues. Throughout my career, I have successfully resolved complex technical problems for end-users, ensuring minimal disruption to their daily operations. I am proficient in software installation and technical support, and I possess excellent communication and interpersonal skills.
At the University of Maryland, I worked as an IT Systems Engineer, where I played a key role in maintaining a high level of computer system functionality. I effectively resolved hardware and software issues, communicated technical information to non-technical staff, and configured and maintained computer systems and peripherals. I also contributed to IT projects, such as upgrading systems and deploying POS systems, and managed user accounts and access rights in Active Directory.
In my role at Social World Marketing as an IT Help Desk Tech, I performed installation, configuration, and enhancement of company technical products and programs. I provided technical assistance to end-users, determined the severity of reported issues, and escalated them to the appropriate specialists when necessary. I also managed documentation, installed system-wide software, and coordinated installations and backup recovery.
