Open to opportunities

DAVID BRIDGERS

@davidbridgers

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Efficient, creative, and logical IT professional with 15 years of experience.

United States

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What I'm looking for

Seeking a challenging role that utilizes my technical skills and experience to provide top-notch support, while offering opportunities for growth and professional development.

I am a seasoned IT professional with a proven track record of troubleshooting hardware and software, managing projects, and meeting deadlines. With 15 years of experience in the field, I possess a unique blend of technical and interpersonal skills, allowing me to effectively communicate with clients and provide top-notch support.

Throughout my career, I have worked with various clients, including UPS, Alorica, and RGBSI/Eaton Corporation, providing technical support for computer and telecommunication systems. I am well-versed in software installations, program updates, and troubleshooting, with a strong understanding of technology from both user and technical perspectives.

I am a fluent speaker and writer in both English and Spanish, and I am eager to apply my professional IT skills to gain more knowledge in the field. I am a team player, able to work with minimal supervision, and possess strong communication, problem-solving, and decision-making skills.

Experience

Work history, roles, and key accomplishments

Current

TSG Support Technician

Current

Innova Solutions - UPS

Mar 2023 - Present (2 years 2 months)

Performed equipment exchange, recorded inventory controls, software installations, and program updates. Troubleshot and resolved problems on computer and telecommunication systems. Trained users on supported software and hardware.

Hardware Inventory User Support Training

End User Support Technician

Alorica

Apr 2022 - Feb 2022 (-1 years 10 months)

Troubleshot basic to moderately complex IT issues with PCs, laptops, monitors, and other hardware. Provided support for other service lines and technical information back to network and server teams.

IT Support Office 365 ServiceNow SCCM Active Directory Windows 10

IT Desktop Support

RGBSI/Eaton Corporation

Mar 2021 - Dec 2021 (9 months)

Provided support for MS Windows 10 laptops/desktops for imaging or installations/deployment. Coordinated with HP vendors for hardware repairs and with Ricoh for printer issues/repairs.

Windows 10 Hardware MS Office