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IK@ingridkovai
Customer Success professional with expertise in SaaS and B2B.
NetherlandsAs a Customer Success Lead Manager with extensive experience in SaaS and B2B environments, I have successfully managed diverse client portfolios, achieving significant upsell revenue growth and maintaining high retention rates. My role involves designing proactive customer retention strategies and serving as the main point of contact for clients, ensuring their needs are met and exceeded.
Throughout my career, I have collaborated with cross-functional teams to drive product feedback initiatives and deliver strategic recommendations. I am passionate about building long-term client relationships and leveraging data-driven insights to optimize platform adoption and improve client outcomes. My experience includes conducting training sessions, analyzing customer-specific KPIs, and advising clients on technology usage to enhance their processes.
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Work history, roles, and key accomplishments
For Female Ventures
Jan 2022 - May 2024 (2 years 4 months)
Built and maintained a supportive community focused on women's empowerment and career development. Organized impactful events and fostered a network promoting personal growth and professional development.
Pera
Jun 2023 - Present (2 years 5 months)
Managed a €3M ARR portfolio, achieving 26% upsell revenue growth in 12 months. Designed and implemented proactive customer retention strategies, maintaining a 93.3% retention rate. Led onboarding for SMB to enterprise clients and served as the main point of contact.
USP Marketing Consultancy
Jun 2020 - Jun 2023 (3 years)
Managed the full project lifecycle for large-scale market research projects, cultivating relationships with key B2B clients. Led cross-functional teams and consistently exceeded client expectations, contributing to significant company turnover.
USP Marketing Consultancy
Nov 2019 - Jun 2023 (3 years 7 months)
Programmed CATI and WAPI questionnaires, managed data collection, and performed data quality checks. Developed comprehensive reports and presented data-driven narratives to clients, focusing on market positioning and customer satisfaction.
Red Cross
Jan 2010 - Jan 2015 (5 years)
Prepared grocery packages for the homeless and participated in first aid competitions. Conducted weekly activities at a children's hospital, contributing to community support and well-being.
Degrees, certifications, and relevant coursework
UUMaster of Science, Sociology and Social Research
2017 - 2019
Completed a Master of Science in Sociology and Social Research, focusing on advanced research methodologies and sociological theories.
UZBachelor of Sociology, Sociology
2014 - 2017
Earned a Bachelor of Sociology, gaining foundational knowledge in sociological concepts, research techniques, and social dynamics.
Software and tools used professionally
NetherlandsYou can contact Ingrid and 90k+ other talented remote workers on Himalayas.
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