Rhea Simmons

I am a dedicated customer success professional with over 5 years of experience in SaaS, onboarding, and technical support. My expertise lies in training, product adoption, and CRM management, particularly with Salesforce and Zendesk. I am passionate about streamlining onboarding processes and tracking customer success metrics to ensure seamless experiences and long-term retention.

In my current role as a Customer Support Associate at R Technologies, I act as a Subject Matter Expert, collaborating with cross-functional teams to troubleshoot complex customer issues. I have developed knowledge base articles to enhance self-service support and improve AI chatbot accuracy. My analytical skills allow me to identify customer trends and contribute to process improvements, ultimately reducing escalation rates and enhancing customer satisfaction.

Previously, as a Sales Associate at Scopic Inc, I successfully increased the lead conversion rate by responding promptly to inbound sales leads and generating custom reports for data analysis. My experience as a Tier 2 Technical Support agent at ModSquad further honed my problem-solving abilities and my commitment to delivering high-quality customer support across multiple channels.