Tiago da Costa
@tiagodacosta
Customer Success Manager with expertise in SaaS and community management.
NetherlandsWhat I'm looking for
As a Customer Success Manager at Appmiral, I lead the customer success journey and oversee the technical implementation of white label applications for major festivals worldwide, including Tomorrowland and Rock Werchter. My role involves designing multimedia content for tutorials and user manuals, providing tailored technical support, and collaborating closely with sales and account management teams to achieve partnership goals.
Previously, I served as Customer Success Lead at StellarUp, where I developed community management strategies for a SaaS mentoring platform. I optimized CRM processes and ensured seamless integration with tools like HubSpot and Slack. My experience also includes managing invoicing and credit collection processes, as well as creating multimedia content for Learning and Development.
With a strong background in stakeholder management and data analysis, I have effectively supported various client projects in the hospitality field and have a proven track record of enhancing customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Appmiral part of CM.com
Feb 2024 - Present (1 year 4 months)
Manage customer success journey and technical implementation of white label applications for major festivals worldwide. Design multimedia content for tutorials and user manuals, provide technical support, and collaborate with sales teams to achieve partnership goals.
Customer Success Manager
Appmiral part of CM.com
Feb 2024 - Present (1 year 4 months)
Manage customer success journey and technical implementation of white label applications for major festivals worldwide. Design multimedia content for tutorials and user manuals, provide technical support, and collaborate with sales teams to align on partnership goals.
Customer Success Lead
StellarUp
Jul 2022 - Jul 2023 (1 year)
Develop and implement community management strategies for a SaaS mentoring platform. Provide software management support for membership communities and optimize CRM processes with tools like HubSpot and Slack.
Process Coordinator Rights and Repertoire
Universal Music
Jan 2022 - Jul 2022 (6 months)
Manage repertoire and rights metadata, resolve ownership issues, and produce documentation for auditors. Act as the point of contact for all repertoire clearance matters.
Customer Success Lead
StellarUp
Jul 2022 - Jul 2023 (1 year)
Develop and implement community management strategies for a SaaS mentoring platform. Provide software management support for membership communities and optimize CRM processes with tools like HubSpot and Slack.
Process Coordinator Rights and Repertoire
Universal Music
Jan 2022 - Jul 2022 (6 months)
Manage repertoire and rights metadata, resolve routing issues, and produce documentation for auditors. Act as the point of contact for all repertoire clearance and ownership disputes.
Client Onboarding Specialist
Fareharbor
Apr 2019 - Jan 2022 (2 years 9 months)
Plan and facilitate virtual SaaS trainings for B2B clients in the EMEA region. Provide technical support and education training, and manage client projects in the hospitality field.
Client Onboarding Specialist
Fareharbor
Apr 2019 - Jan 2022 (2 years 9 months)
Plan and facilitate virtual SaaS trainings for B2B clients in the EMEA region. Provide technical support and education training for clients' accounts, and manage client projects in the hospitality field.
Education
Degrees, certifications, and relevant coursework
HUHogeschool van Utrecht
Bachelor of Arts, International Communication & Media
2011 - 2015
Activities and societies: Developed and implemented community management strategies for a SaaS mentoring platform, optimized CRM processes, and created multimedia content for Learning and Development.
Studied International Communication and Media, focusing on community management strategies and software management support for organizational communities.
Lake City High School
High School Diploma
2004 - 2008
Activities and societies: Created multimedia content for Learning and Development, including user manuals and instructional videos.
Completed high school education with a focus on multimedia content creation and instructional design.
Availability
Location
NetherlandsAuthorized to work in
Job categories
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