Gnaly Seydi
@gnalyseydi
Experienced Customer Success Manager with a focus on client engagement.
What I'm looking for
With over a decade of experience in customer success and account management, I have honed my skills in driving client engagement and satisfaction across various industries. Currently, I serve as an Enterprise Customer Success Manager at Jamf, where I ensure successful Apple deployments and foster strong relationships with clients to enhance product adoption and retention.
My previous roles at International SOS and TE Connectivity have equipped me with a robust understanding of client services and operational excellence. I have a proven track record in managing client accounts, conducting business development, and delivering insightful analysis and reporting to support strategic decision-making. My ability to communicate effectively in multiple languages, including English, French, Spanish, Dutch, and more, allows me to connect with diverse client bases and address their unique needs.
I am passionate about leveraging technology and data to drive customer success and am committed to continuous professional development, as evidenced by my certifications in customer success operations and project management. I thrive in dynamic environments and am eager to contribute my expertise to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Enterprise Customer Success Manager
Jamf
Oct 2022 - Present (2 years 7 months)
Responsible for ensuring successful Apple deployment within the Jamf portfolio, driving customer engagement, adoption, and retention through proactive touch points and success planning.
Client Services Executive
International SOS
Jan 2020 - Jan 2022 (2 years)
Managed account operations and business development, supporting new account implementations and driving client utilization through education on services and products.
Customer Care Professional
TE Connectivity
Jan 2017 - May 2019 (2 years 4 months)
Coordinated and managed customer orders, handled product returns and complaints, and liaised with various departments to resolve issues.
Associate Administrator
Welch Allyn
Mar 2013 - Jan 2016 (2 years 10 months)
Managed RMA processing in SAP, coordinated with engineering and quality control, and handled documentation for international shipments.
Sales
ACN Europe BV
Jan 2011 - Mar 2013 (2 years 2 months)
Built teams and trained on ACN products while promoting and selling telecommunications services.
Translator and Interpreter
Casa Mundo, Wereldhuis
Jan 2008 - Jan 2011 (3 years)
Supported social workers and provided translation and interpreting services for undocumented immigrants and refugees.
Quality Controller
Cimsa Ingeniería de Sistemas
Apr 2006 - Apr 2008 (1 year 11 months)
Approved skydiving material after inspection to ensure compliance with specifications.
Education
Degrees, certifications, and relevant coursework
Amsterdam University of Applied Sciences
International Business
2024 -
Educem Business
Business Administration
2005 -
Université Anta Cheikh Diop (UCAD)
Law
2003 -
Collège Saint-Michel
Baccalauréat
2001 -
Specialty in Social Sciences and Literature.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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