Alec Pawlusiak

I am an experienced and strategic Customer Success professional with a strong background in B2B SaaS and eCommerce. Over the past several years, I have developed a proven track record of balancing strategic initiatives with hands-on execution to drive revenue retention, reduce churn, and enhance customer value at scale. My expertise lies in leveraging data-driven insights to identify growth opportunities and design impactful programs that foster cross-functional collaboration.

In my most recent role as a Senior Group Customer Success Manager at SimplePractice, I managed a portfolio of complex healthcare accounts, supporting over 175K organizations in mental health and other fields. I led initiatives to identify churn risks and growth opportunities, resulting in measurable improvements in customer satisfaction. My ability to translate technical concepts for diverse audiences has enabled me to deliver exceptional customer experiences and advocate for customer insights in cross-functional initiatives.