Open to opportunities

Mayen Enodien

@mayenenodien

Message

Customer Success leader driving adoption, retention, and data-driven growth.

Netherlands

Message

What I'm looking for

I seek a customer-success role where I can drive adoption and growth using data-driven insights, partner cross-functionally, and scale post-sale programs in a fast-paced, growth-oriented company.

I am a Customer Success professional with extensive experience managing complex customer portfolios across SaaS and data-driven platforms, focused on driving adoption, retention and expansion. I partner closely with sales and technical teams to own the customer journey from onboarding through renewal, translating technical concepts into clear business outcomes.

In recent roles I have led post-launch training and adoption strategies for analytical models across regional markets and managed large B2B portfolios with measurable outcomes, including renewal and usage improvements. I use customer health, usage and performance analysis to surface insights that influence product prioritization and continuous improvement.

I bring strong cross-functional leadership, workshop facilitation and product enablement skills, with a keen interest in cybersecurity and AI-driven technology; I am analytical, proactive, and comfortable operating in fast-paced, high-growth environments.

Experience

Work history, roles, and key accomplishments

Current

Models Success Manager

Current

Nutreco

Jun 2023 - Present (2 years 7 months)

Own post-launch training and adoption strategy for globally deployed analytical models, driving sustained usage across five regional markets and aligning product capabilities with local workflows.

& Customer Success Onboarding Product Enablement Stakeholder Management Performance Analysis Cross Functional Collaboration

Customer Success Manager

Notificare

Apr 2022 - Mar 2023 (11 months)

Managed a portfolio of 70+ B2B customers owning post-sale engagement, achieving 65% renewal success by proactively monitoring account health and accelerating time-to-value through structured onboarding.

Account Management Renewal Management Onboarding Customer Health Product Feedback Performance Reviews

Project Manager, Member Engagement

EFMD Global Network

Jan 2017 - Dec 2020 (3 years 11 months)

Managed key member relationships and programs across global networks, driving 60% growth in recruitment and renewals and increasing member satisfaction by 25% through data-driven engagement.

Program Management Stakeholder Management Data Analysis Event Management Recruitment

Member Relationship Consultant

United Payments UK

Oct 2015 - Oct 2016 (1 year)

Managed relationships with financial institutions to support adoption and engagement with payments services, resolving complex inquiries and informing service enhancements through market analysis.

Client Relationship Management Payments Industry Market Analysis Member Support

Project Manager, Marketing & Governance

European Foundation for Management Development

Jan 2009 - Oct 2015 (6 years 9 months)

Led regional marketing and communications and governance processes, driving 30% membership growth in emerging markets while managing budgets, vendors, and executive reporting.

Marketing Strategy Communication Governance Budget Management Vendor Management & Compliance