Immaculate AlindiIA
Open to opportunities

Immaculate Alindi

@immaculatealindi

Dynamic customer service professional with 7+ years of experience delivering exceptional support.

Kenya
Message

What I'm looking for

Seeking a role that leverages my customer service expertise, team collaboration, and passion for enhancing customer experiences to contribute to organizational success.

I am a dedicated and results-driven customer service professional with over seven years of experience in diverse roles within the customer support industry. My expertise lies in leveraging strong communication and interpersonal skills to deliver exceptional service and foster positive client relationships. I have a proven track record of resolving inquiries efficiently and collaborating effectively in team environments to enhance customer experiences and contribute to organizational goals.

Throughout my career, I have honed my skills in CRM systems, data management, and training and staff development. My ability to multitask, maintain organization, and provide proactive customer service has allowed me to excel in various roles, from Call Center Agent to Office Administrator. I am committed to continuous improvement and empowering customers with product knowledge and troubleshooting support.

Experience

Work history, roles, and key accomplishments

GK

Training and Support Agent

Gamcode Ltd T/A Betin Kenya

Feb 2018 - Jul 2018 (5 months)

Designed and delivered training programs for franchise owners and staff, conducted performance assessments, and facilitated communication between franchisees and corporate.

GK

Customer Service Representative

Gamcode Ltd T/A Betin Kenya

Sep 2016 - Mar 2018 (1 year 6 months)

Assisted customers with betting inquiries, handled complaints, and processed bets while providing excellent customer service.

IL

Call Center Agent

Ison BPO Ltd

Sep 2015 - May 2016 (8 months)

Managed inbound and outbound calls, addressed customer complaints, conducted market research, and updated customer databases.

Education

Degrees, certifications, and relevant coursework

Immaculate hasn't added their education

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Tech stack

Software and tools used professionally

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Immaculate Alindi - Office Administrator - Avant Garde Dynamics Ltd | Himalayas