Immaculate Alindi
@immaculatealindi
Dynamic customer service professional with 7+ years of experience delivering exceptional support.
What I'm looking for
I am a dedicated and results-driven customer service professional with over seven years of experience in diverse roles within the customer support industry. My expertise lies in leveraging strong communication and interpersonal skills to deliver exceptional service and foster positive client relationships. I have a proven track record of resolving inquiries efficiently and collaborating effectively in team environments to enhance customer experiences and contribute to organizational goals.
Throughout my career, I have honed my skills in CRM systems, data management, and training and staff development. My ability to multitask, maintain organization, and provide proactive customer service has allowed me to excel in various roles, from Call Center Agent to Office Administrator. I am committed to continuous improvement and empowering customers with product knowledge and troubleshooting support.
Experience
Work history, roles, and key accomplishments
Office Administrator
Avant Garde Dynamics Ltd
Jun 2023 - Present (2 years)
Manage office operations, coordinate communication among project teams, and maintain project documentation. Ensure compliance with safety regulations while providing exceptional customer service.
Customer Service Representative
Southcape Investment Ltd T/A Palmsbet Kenya
May 2021 - Jan 2023 (1 year 8 months)
Delivered exemplary customer service through various channels, resolved inquiries promptly, and maintained accurate records using CRM systems.
Training and Support Agent
Gamcode Ltd T/A Betin Kenya
Feb 2018 - Jul 2018 (5 months)
Designed and delivered training programs for franchise owners and staff, conducted performance assessments, and facilitated communication between franchisees and corporate.
Customer Service Representative
Gamcode Ltd T/A Betin Kenya
Sep 2016 - Mar 2018 (1 year 6 months)
Assisted customers with betting inquiries, handled complaints, and processed bets while providing excellent customer service.
Call Center Agent
Ison BPO Ltd
Sep 2015 - May 2016 (8 months)
Managed inbound and outbound calls, addressed customer complaints, conducted market research, and updated customer databases.
Education
Degrees, certifications, and relevant coursework
Immaculate hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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