Gloria Saidimu

Managed inbound and outbound calls, provided empathetic support to customers, and resolved order issues. Utilized CRM tools like Salesforce and Zendesk to track cases and maintain customer relationships.

Led financial management and operational strategies to improve market share. Managed vendor relations, financial discrepancies, and trained staff in financial procedures.

Managed administrative tasks including record keeping, scheduling, and correspondence. Supported departmental operations and organized events, enhancing communication and compliance.

Provided exceptional customer support by responding to inquiries and resolving issues. Enhanced service delivery by anticipating customer needs and improving processes.

Developed relationships with channel partners to drive sales and resolve conflicts. Collaborated on sales strategies and ensured compliance with company policies.

Gained experience in customer service and administration while developing analytical skills. Conducted research and organized documentation to support banking operations.

Completed an Advanced Diploma in Air Cargo, focusing on the principles and practices of air cargo operations.

Achieved an International Diploma in Computer Studies, covering various aspects of computer science and information technology.

Earned a Diploma in Management and Information Systems, focusing on the integration of management principles with information technology.

Completed the International English for Speakers of Other Languages (IESOL) program, enhancing English language proficiency.

Obtained a Diploma in Air Cargo Services, focusing on the logistics and management of air cargo operations.

Completed Computer Packages training, gaining foundational skills in information technology and computer applications.