rose mwicigi

I am a dedicated customer service representative and front office executive with a passion for delivering exceptional client experiences. Currently, I handle incoming calls, emails, and in-person interactions, ensuring that each customer feels valued and heard. My role involves conducting weekly client follow-ups and field assessments to address needs and gather feedback, which has significantly improved customer satisfaction.

With a strong background in sales and reception, I excel in resolving customer complaints with empathy and efficiency. I take pride in maintaining accurate client records and communication logs, and I actively support sales targets through product promotion and client engagement. My commitment to teamwork is evident as I preside over team meetings, sharing updates and coordinating action points to enhance our service delivery.