Wendy Rockwell

Serve as first point of contact and manage reception operations, filing, official correspondence, appointment scheduling, and office supplies to ensure smooth campus administration and timely routing of inquiries within 10 minutes.

Handled high-volume customer inquiries across phone, email, and chat, resolved complaints improving customer satisfaction by 30%, maintained interaction records, and contributed feedback to improve service processes.

Reviewed platform content with 98% accuracy, optimized workflows to improve turnaround time by 20%, and trained new moderators while enhancing quality review procedures.

Exceeded sales targets by 15–20% through product knowledge and client engagement, grew repeat business by 40% by building lasting customer relationships, and supported marketing campaigns to raise product awareness.

Handled financial gaming transactions with 100% accuracy and supported customer inquiries to improve satisfaction and retention during training period.

Managed registrations for 500+ attendees, reduced wait times by 30%, coordinated logistics, and supported onsite event management to ensure smooth event execution.

Achieved 10% above monthly sales targets via cold calling and field engagement, and improved customer retention through consistent follow-up.

Completed AJIRA Digital certifications in Data Entry, Virtual Assistance & Digital Marketing in 2024.

Completed a Certificate in Early Childhood Development at AIRADS in 2014.

Completed a Diploma in Marketing, Advertising & Public Relations at AIRADS in 2013.

Completed a Certificate in Kenya Sign Language Interpretation at the University of Nairobi in 2012.

Completed a Certificate of Special Education in Sign Language at KISE in 2011.

Completed the Kenya Certificate of Secondary Education (KCSE) at St. Lawrence Secondary Girls School in 2010.