Open to opportunities

Virginia Nyagah

@virginianyagah

Message

Results-driven customer service executive with marketing expertise.

Kenya

Message

What I'm looking for

Seeking a challenging role that utilizes my customer service and marketing skills to drive business growth and customer satisfaction.

I am a highly self-motivated and organized individual with a strong background in customer service, administration, and marketing. With over 10 years of experience in call center operations, front office management, and administration, I possess exceptional planning and organizational skills, coupled with a proactive approach to achieving goals.

Throughout my career, I have consistently demonstrated my ability to work independently and as a team player, delivering excellent customer service and achieving high customer satisfaction rates. My marketing expertise has enabled me to effectively promote products and services, resulting in increased sales and revenue growth.

I am a quick learner, adaptable, and thrive in fast-paced environments. I am proficient in using office software, computers, phones, and other relevant equipment, and have a strong understanding of business acumen and leadership principles.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Skanem Interlabels Africa (K) Ltd

Mar 2014 - Sep 2023 (9 years 6 months)

Responsible for end-to-end customer support, including responding to inquiries, booking orders, and providing status updates. Achieved high customer satisfaction through effective communication and problem resolution.

Customer Support Order Management Communication Time Management Marketing Problem Solving Team Collaboration

Front Office Administrator

Skanem Interlabels Africa (K) Ltd

Nov 2012 - Feb 2014 (1 year 3 months)

Managed front office operations, including greeting visitors, handling phone calls, and scheduling appointments. Ensured efficient communication and organization within the office.

Customer Service Scheduling Communication Security Protocols Team Coordination

Administration Officer

Marketeers Global (K) Limited

Jul 2010 - Jun 2012 (1 year 11 months)

Oversaw administration activities, including office management, communication, scheduling, and record keeping. Coordinated with vendors and maintained a productive work environment.

Office Management Administration Communication Scheduling Team Collaboration Time Management